Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jose Lopez Villa

Tucson,AZ

Summary

Outgoing Wireless Sales Associate offering 4 1/2 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Overview

8
8
years of professional experience

Work History

Lead Mobile Expert

T-Mobile
Tucson , AZ
12.2017 - Current
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Replenished, faced and organized merchandise on shelving.
  • Activated both contract and pre-paid wireless phones for over 300 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Guided customers to quickly locate merchandise in showroom.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

Amazon Packer

Amazon
Tucson, AZ
08.2020 - 10.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Retail Store Manager

T-Mobile
Santa Cruz, CALIFORNIA
05.2021 - 03.2022
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted orders for new inventory.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Generated spreadsheets detailing sales information.

Shipping Supervisor

Matheson Flight Extenders
Tucson, AZ
01.2017 - 01.2018
  • Supervised shipping team of 6 employees.
  • Inspected loading operations for improvements in efficiency and safety.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Managed shipping and receiving activities for company with hundred's of orders processed daily.

Education

High School Diploma -

Edge High School
Tucson, AZ

Skills

  • Customer Service Management
  • Merchandise Promotion and Display
  • Team Building and Motivation
  • Handling Complaints and Inquiries
  • Retail Operations
  • Computer Proficiency
  • Implementing Pricing Strategies
  • Decision Making
  • Delegation and Supervision
  • Microsoft Office
  • Inventory Management
  • Recruitment and Training
  • Scheduling and Time-Tracking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Resolved product issue through consumer testing.

Timeline

Retail Store Manager

T-Mobile
05.2021 - 03.2022

Amazon Packer

Amazon
08.2020 - 10.2022

Lead Mobile Expert

T-Mobile
12.2017 - Current

Shipping Supervisor

Matheson Flight Extenders
01.2017 - 01.2018

High School Diploma -

Edge High School

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Jose Lopez Villa