Takeia Jones
Hermitage,TN
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
6
6
years of professional experience
Work History
Lead Mobile Expert
T-Mobile
Mt Juliet, TN
01.2018 - Current
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
- Replenished, faced and organized merchandise on shelving.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Answering outbound calls
Cashier
Dollar General
Nashville, TN
07.2015 - 01.2018
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained cash drawer of $250 or more per shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Lifted up to 25 pounds at once.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2015
Skills
- Cash Handling and Reconciliation
- Handling Complaints and Inquires
- Team Building and Motivation
- Computer Proficiency
- Customer Service Management
- Microsoft Office
References
Holly Davis (Store Manager) 615-773-3638
Lynn Mcphail (co-worker) 615-822-4231
Timeline
Lead Mobile Expert
T-Mobile
01.2018 - Current
Cashier
Dollar General
07.2015 - 01.2018
High School Diploma -
Penn Foster Career School