Sofia Pena
Boca Raton,FL
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Anthony's Coal Fire Pizza
03.2022 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
FTX Wellness
07.2023 - 11.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Tracked important information in Google spreadsheets and ran reports or generated graphs using data.
- Collected payments, processed transactions and updated relevant records.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05.2023
Skills
- Customer Service
- Business Administration
- Guest Relations
- Performance Improvement
- Sales Expertise
- Hospitality Service Expertise
Certification
- NASM-CPT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
FTX Wellness
07.2023 - 11.2023
Server
Anthony's Coal Fire Pizza
03.2022 - Current
High School Diploma -
Boca Raton Community High School
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