Ilianes Rosado
Orlando,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace.
Overview
5
5
years of professional experience
Work History
Server and Bartender
Texas De Brazil
08.2024 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server and Bartender
Fogo De Chao
01.2022 - 05.2024
- Worked effectively in fast-paced environments.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front End Supervisor and Stock Trainer
Ross Dress for Less
01.2021 - 12.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Swim Instructor and Deck Supervisor
Aqua-Tots Swimming School
06.2020 - 09.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Crew Member
Papa Murphy's Take and Bake Pizza
09.2019 - 11.2019
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Business Administration
Florida State College
Jacksonville, FL07-2024
Skills
- Team Player
- Adaptable
- Communication
- Strong work ethic
- Customer service
- Hospitality service expertise
Volunteer Experience
- Community Service, 01/2020, 05/2020, Volunteer at the school barn helping feed and water animals, sweep the barn, muck up pens, pull out weeds
- Toys For Tots, 2020, 2020, Face Painter
- All Star Equestrian, 2017, 2019, Helped special needs kids and adults to ride horses, got all their tacks, brushed and walked horses
References
Available Upon Request
Honorsclubsactivities
- United Figure Staking Club (USFS), 2019, Present
- Ice Sports Institution (ISI), 2017, Present
- FFA Vet Tech Team, 2020, Present
- AVID Club, 2017, 2020
- Barbizon Modeling Graduate, 2019, 2020
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server and Bartender
Texas De Brazil
08.2024 - Current
Server and Bartender
Fogo De Chao
01.2022 - 05.2024
Front End Supervisor and Stock Trainer
Ross Dress for Less
01.2021 - 12.2022
Swim Instructor and Deck Supervisor
Aqua-Tots Swimming School
06.2020 - 09.2020
Crew Member
Papa Murphy's Take and Bake Pizza
09.2019 - 11.2019
Associate of Arts - Business Administration
Florida State College
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