Hope Lee
Phoenix,AZ
Summary
Adept at fostering client relationships and exceeding sales targets, I leveraged my persuasive sales techniques and exceptional verbal communication at LaserAway to significantly boost sales. My experience spans patient care coordination to esthetician roles, emphasizing customer satisfaction and complaint resolution. Achieved a notable increase in repeat business by prioritizing client needs and satisfaction. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
LaserAway
01.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Salesperson
Vivint
03.2022 - 03.2023
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
- Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
- Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
- Established long-term client relationships based on trust, reliability, and exceptional service delivery standards.
- Drove successful contract negotiations with potential customers, ensuring mutually beneficial terms were agreed upon.
Esthetician
Self-employeed
02.2020 - 01.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
Education
High School Diploma -
Willcox High School
Willcox, AZ05-2022
No Degree - Psychology
University of Arizona
Tucson, AZ05-2022
Skills
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient documentation
- Follow-up care
- Complaint resolution
- Customer satisfaction measurement
- Sales negotiation techniques
- Persuasive Sales
- Cosmetic sales
- Organizational standards
- Payment arrangements & negotiation
Languages
English
Native or Bilingual
Timeline
Patient Care Coordinator
LaserAway
01.2024 - Current
Salesperson
Vivint
03.2022 - 03.2023
Esthetician
Self-employeed
02.2020 - 01.2024
High School Diploma -
Willcox High School
No Degree - Psychology
University of Arizona
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