DOMINIC KEONE
Jr. Cybersecurity
Ormond Beach,FL
Summary
Driven retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells Phone and Computer products while adapting to new industry trends and changing customer desires.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Retail Specialist
Tommy Hilfiger
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in sport and male clothes products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Customer Service Specialist
Best Buy
Ormond Beach, Florida
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Crew Member Shift Manager
Chipotle
Tampa, Florida
03.2021 - Current
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Warehouse Employee
Academy Sports And Outdoors
Ormond Beach, Florida
10.2020 - 01.2021
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Bachelor of Science - Cybersecurity
University of South Florida
Tampa, FL 01.2019 - Current
Skills
Cash Handling
Technical Support
First Aid/CPR
Good Telephone Etiquette
Coaching and mentoring
Strategic planning
Store opening and closing
Sales expertise
Product promotions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Crew Member Shift Manager
Chipotle
03.2021 - Current
Warehouse Employee
Academy Sports And Outdoors
10.2020 - 01.2021
Bachelor of Science - Cybersecurity
University of South Florida
01.2019 - Current
Retail Specialist
Tommy Hilfiger
Customer Service Specialist
Best Buy