Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Mastriano

Flemington

Summary

Reliable food service professional with experience in hosting, serving, and barista support, known for strong communication, attention to detail, and calm problem-solving. Proven ability to improve procedures and deliver consistent, high-quality guest service.

Overview

7
7
years of professional experience

Work History

Barista

Turning Point
09.2025 - Current
  • Prepared and served beverages for all guests while hosting and managing my assigned tables, effectively multitasking to deliver efficient and welcoming customer service
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Pet Sitting

Myself
01.2020 - Current
  • Managed walking, play, and exercise schedules to maintain pet health and routine.
  • Monitored pet behavior and adjusted care routines to support comfort and safety.
  • Administered medications and followed feeding instructions with consistent accuracy.
  • Cleaned litter boxes, cages, and feeding areas to preserve sanitary conditions.

Server

Chimney Rock Inn
03.2022 - 08.2025
  • Delivered attentive table service, took accurate orders, and coordinated timing with kitchen staff.
  • Progressed through multiple roles, advancing from Host to Takeout Specialist to Server based on strong performance, reliability, and ability to take on increased responsibilities.
  • Developed a takeout training manual to improve employee onboarding, standardize procedures, and ensure consistent customer service and order accuracy.

Education

Bachelor of Science - Criminology

The College of New Jersey
Trenton, NJ
05-2028

Skills

  • Customer service excellence
  • Resilience
  • Time management
  • Friendly and outgoing
  • Team player
  • Customer service
  • Mental toughness

Timeline

Barista

Turning Point
09.2025 - Current

Server

Chimney Rock Inn
03.2022 - 08.2025

Pet Sitting

Myself
01.2020 - Current

Bachelor of Science - Criminology

The College of New Jersey