Firas Dawood
El Mirage
Summary
Results-driven professional with a strong background in customer service, process optimization, and team training. Proven ability to enhance operational efficiency and achieve high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Associate
Amazon
08.2021 - Current
- Led cross-functional teams to improve operational efficiency through process optimization initiatives.
- Developed and implemented training programs for new associates, enhancing team performance and productivity.
- Streamlined inventory management processes using advanced software tools, reducing discrepancies by implementing best practices.
- Analyzed data trends to drive strategic decisions, improving service delivery and customer satisfaction metrics.
Truck Driver
DSW
06.2018 - 06.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Truck Driver
BlackWell
01.2017 - 05.2018
- Trained new drivers on company policies, safety protocols, and operational best practices.
- Monitored cargo loads for compliance with weight regulations and secured shipments effectively.
- Implemented process improvements that enhanced delivery efficiency and reduced downtime on routes.
- Maintained accurate logs of driving hours, mileage, and vehicle maintenance for regulatory compliance.
Truck Driver
Werner Enterprises
03.2014 - 12.2016
- Operated long-haul trucks, ensuring timely delivery of freight across multiple states.
- Adhered to safety regulations and conducted pre-trip inspections to maintain vehicle integrity.
- Managed route planning using GPS technology to optimize fuel efficiency and delivery schedules.
- Collaborated with dispatch team to communicate delays and coordinate load adjustments efficiently.
Security Officer
Arizona Protection Agency
10.2012 - 03.2014
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to incidents, maintaining clear communication with law enforcement when necessary.
- Implemented access control procedures, verifying credentials of visitors and employees.
Supervisor
Skyline
07.2011 - 02.2012
- Oversaw daily operations, ensuring compliance with safety protocols and company policies.
- Trained new staff on operational procedures and best practices to enhance team performance.
- Implemented process improvements, resulting in increased efficiency and reduced downtime.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
Line Worker
Barrel of Fun
10.2010 - 07.2011
- Operated machinery for efficient packaging of products.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to meet production deadlines and quality standards.
- Assisted in inventory management, tracking materials and supplies effectively.
Education
High School Diploma -
Al Firat
Baghdad Iraq05-1999
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Languages
Arabic
Native or Bilingual
Timeline
Associate
Amazon
08.2021 - Current
Truck Driver
DSW
06.2018 - 06.2020
Truck Driver
BlackWell
01.2017 - 05.2018
Truck Driver
Werner Enterprises
03.2014 - 12.2016
Security Officer
Arizona Protection Agency
10.2012 - 03.2014
Supervisor
Skyline
07.2011 - 02.2012
Line Worker
Barrel of Fun
10.2010 - 07.2011
High School Diploma -
Al Firat