Kelsea Welch
Indianapolis,IN
Summary
Hardworking and successful business development professional who develops strategic plans to market products and services, specifically in dental software sales. Skilled at building and maintaining customer relationships, developing partnerships, and strengthening vendor connections. Exceptional sales, service and business planning knowledge.
Overview
5
5
years of professional experience
Work History
Soultion Speacilist
Vyne Dental
Indianapolis, IN
03.2024 - Current
- Identified customer needs and provided tailored solutions to meet them.
- Assisted customers in selecting the most suitable products for their requirements.
- Collaborated with other departments to ensure successful project completion.
- Made targeted product and service recommendations based on customer needs.
- Increased productivity and sales revenue to customers by upselling/upgrading their current accounts.
- Utilized various software programs such as Salesforce CRM in order to track customer data and monitor retention rate performance over time.
Lead Development Representative
Vyne Dental
Indianapolis, IN
05.2023 - 03.2024
- Generated new business opportunities through lead generation, prospect development and cold calling
- Established strong client relationships to drive business development
- Effectively built relationships with both established and potential customers
- Acted as main point of contact in matters relating to client concerns and needs
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Collaborated with team to forecast based on sales and product profitability
- Stayed current on company products and services to provide top-notch expertise to customers.
Medical Sales Associate
Hiossen Implant
Indianapolis, IN
10.2022 - 05.2023
- Cultivated new sales prospects and expanded customer opportunity to achieve sales growth
- Traveled to various dentist offices daily in my designated territory
- Increased value to clients through product knowledge
- Assessed client needs and sold appropriate products
- Presented CE credit courses/flyers to potential clients and answered questions.
Patient Care Technician
IUH Simon Cancer Center
Indianapolis, IN
05.2022 - 10.2022
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Restocked unit frequently with necessary medical supplies
- Kept instruments and equipment clean and sanitized
- Roomed patients accordingly to their designated room based off what physician their appointment was with
- Assisted physicians directly with outpatient procedures such as obtaining biopsies.
Patient Care Assistant
IUH Methodist Hospital
Indianapolis, IN
04.2021 - 05.2022
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Engaged with patient family and friends to provide courteous visit experience
- Kept instruments and equipment clean and sanitized
- Restocked unit frequently with necessary medical supplies
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Promoted patient comfort by quickly responding to calls and handling diverse needs
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Client Services Representative
Aria Diagnostics
Indianapolis, IN
04.2020 - 02.2021
- Managed minor issues involving clients and accounts, escalating situations that required additional assistance to covid-19 testing for immediate attention
- Supported clients by handling service requests, answering questions and acting as consistent resource
- I was trained by nurses and received a certificate to perform covid-19 PCR nasopharyngeal swabs to collect samples during the height of the covid-19 pandemic
- Aria was one of the only two covid testing centers in Indiana at the time
- Traveled weekly to various locations to swab employees including; Craftmark bakery, Duke energy, and Ale Emporium
- I would also be in charge of labeling the specimens with the accurate demographics, and bring them back to the Aria lab to be sent off
- Quickly adapted to rapidly changing process and played a role in guiding the development of new and efficient workflows
- Routinely inquired about the operations and worked with my colleagues to identity and execute solutions to improve patient care
- I scheduled patients for their covid test, entered their demographics into the computer system, and collected Insurance information.
Medical Scribe
Scribe America
Indianapolis, IN
12.2018 - 03.2020
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
- Received dictation and created high-quality documents.
Education
Bachelor of Science Health And Life Sciences -
Indiana University - Purdue University Indianapolis
05.2022
High School Diploma -
Noblesville High School
12.2017
Skills
- Presenting Service Options
- Product Features
- Persuasive Communication
- Sales Presentations
- CRM/Salesforce Software Management
- Cold calling
- Relationship Selling
- Delivery Management
- Healthcare/dental expertise
- Quick problem solver
- Calm and level-headed under stress
- Medical terminology knowledge
- Patient/Customer relations
- Interdepartmental collaboration
- Organizational standards
- Quality Assurance
Timeline
Soultion Speacilist
Vyne Dental
03.2024 - Current
Lead Development Representative
Vyne Dental
05.2023 - 03.2024
Medical Sales Associate
Hiossen Implant
10.2022 - 05.2023
Patient Care Technician
IUH Simon Cancer Center
05.2022 - 10.2022
Patient Care Assistant
IUH Methodist Hospital
04.2021 - 05.2022
Client Services Representative
Aria Diagnostics
04.2020 - 02.2021
Medical Scribe
Scribe America
12.2018 - 03.2020
Bachelor of Science Health And Life Sciences -
Indiana University - Purdue University Indianapolis
High School Diploma -
Noblesville High School
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