Amanda McCauley
Warren,OH
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Pharmacy Technician
Allen’s Pharmaserv
Liberty, OH, OH
06.2021 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated verification and filling of more than 70 daily prescriptions in a high-volume pharmacy environment.
- Processed over 50 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked automated medication dispensing equipment.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled and inventoried medication to keep accurate records.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
STNA
Shepherd Of The Valley Lutheran Retirement Services
Girard, OH, OH
01.2021 - 05.2021
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided direct personal patient observation, care and assistance to on average 14 patients per shift in a skilled medical facility.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient symptoms, medical histories and current medications with Point Click Care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Trumbull Career And Technical Center Adult Training Center
Warren, OH05.2021
High School Diploma -
Howland High School
Warren, OH05.2021
Skills
- Relationship Building
- Verbal and Written Communication
- Patient Profile Setup
- Medication Documentation
- Equipment Cleaning and Maintenance
- Medication Storage and Labeling
- Detail-Oriented
- Answering and Routing Calls
- Prescription Refill Fulfillment
- Customer Service
- Inventory Tracking
- Cleaning and Sanitizing
- Prescription Filling and Labeling
- Dispensing Medications
- Storage Maintenance and Security
- Recordkeeping and Documentation
- Regulatory Compliance
- Prioritization and Organization
- Data Entry
- Cash Register Operations
- Wholesale Ordering
- Pharmacy Management Software
- Confidentiality Practices
- Attention to Detail
- FDA Drug Safety Guidelines
- Creative Thinking
- Team Coordination
- Data Analysis
- HIPAA Compliance
- Time Management
Certification
- CPhT - Certified Pharmacy Technician
- STNA - State Tested Nursing Assistant
Timeline
Pharmacy Technician
Allen’s Pharmaserv
06.2021 - Current
STNA
Shepherd Of The Valley Lutheran Retirement Services
01.2021 - 05.2021
High School Diploma -
Trumbull Career And Technical Center Adult Training Center
High School Diploma -
Howland High School
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