Joan Choriego
Los Angeles County
Los Angeles,United States
25
years of professional experience
Self-motivated Inside Sales Representative with desire to take on new challenges. Skilled in identifying strong clients needs and presenting tailored solutions to maximize customer satisfaction. Adept at utilizing CRM software to manage leads. Driven to exceed expectations and sales goals. Delivering persuasive and informative sales pitches showcase the benefits and features of the products or services offered. Cultivating and maintaining positive relationships with clients to foster loyalty and encourage repeat business. Developing a comprehensive understanding of the products or services being sold to provide accurate and valuable information to customers. Identifying and prospecting potential customers through various means. including call- calling, lead lists and referrals.
Work History
Inside Sales Representative
4 Years 1 Month- Took inbound calls on headset, promoting products and services to secure new accounts.
- Ability to follow sales through outbound calling and lead follow-up efforts using scripts and other phone techniques and call flow in a high production sales environment.
- Ability to contact new and existing customers to discuss product and services solutions and I ensure that customers are educated on latest information or changes to products.
- Identified customer needs by asking questions and advising on best solutions.
- Collaborated with team members to determine strategic sales approaches.
- Strong computer skills working with various CRM platforms able to maintain detailed account records and contact logs to facilitate sales process.
- Implement strategies and sales campaigns which cultivate sales leads and prospects.
- Strong computer skills working with various CRM platforms.
- Ability to keep accurate records and information on all customer activities in Salesforce.
- Respond in a timely manner to incoming phone, email, and web inquiries, and respond to leads generated by marketing promotions, and sales executives to provide high-quality lead generation.
IHSS Provider
9 Years 2 Months- Monitored health and well-being of clients and reported significant health changes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager.
Medical Assistant / Lab Technician
- Screened patients by conducting interviews and obtaining medical histories using proficient computer skills using Medical software.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Provided excellent customer service to collect lifesaving blood donations.
- Assisted patients if they had a reaction due to blood donations and made sure to keep them calm and safe during recovery period.
- Obtained variety of blood samples through venipuncture using sterile techniques .
- Demonstrated self reliance by meeting and exceeding workflow needs.
- Was responsible to educate patients and take initiative to resolve patients concerns and issues to enhance better quality of care.
- Monitored infection control procedures to verify facility-wide health and safety.
- Work along with other staff members to ensure safety and care.
Sales Representative
8 Months- Fostered relationships with customers to expand customer base and retain business.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Enthusiastically worked with entire sales staff to give great service to every customer.
- Used bilingual skills to assist other sales associates in closing sales with Spanish speaking customers,
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Trained and coached newly hired associates on store return policies and customer service techniques.
Education
High School Diploma
License Vocational Nursing - Nursing
Skills
Sales and Marketing Initiatives
Salesforce CRM
Relationship Building
Customer Service
Prospect Follow-Up
Issue Resolution
Exceptional Customer Service
Analytical Thinking
Microsoft Office
Word
Excel
Teams
Pipeline Development
Cold Calling and lead follow-up calls
B2C Sales
Lead Generation
Five9 expertise
Outbound
Inbound Calling
Bilingual
B2C
Customer service
Sales tracking
Detail-oriented
Rapport Building and research
Custom
other,other,other
Timeline
Inside Sales Representative
Modern Marketing Concepts
09.2022 - CurrentRead More
IHSS Provider
Los Angeles County
08.2017 - CurrentRead More
Sales Representative
Jewelry Department
09.2000 - 05.2001Read More
Medical Assistant / Lab Technician
American Red Cross Blood Services
09 2002 - 03 2021Read More
Belmont Community Adult School
High School Diploma
Read More
Marian College, Marian Health Career Center
License Vocational Nursing from Nursing
Read More
Los Angeles City College
Read More