Robyn Wade
Columbia,SC
Summary
Highly motivated and enthusiastic Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced in sales and customer care known for exemplary team building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Sales Associate Team Leader
Beauty Line
Columbia, SC
06.2016 - 08.2022
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Processed product returns and assisted customers with other selections
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Retail Co-Manager
Rainbow USA
Columbia, SC
09.2019 - 04.2022
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Successfully drove new product lines to increase annual profits by 75%
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Store Co-Manager
American Diva
Columbia, SC
06.2016 - 08.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every shift to identify and proactively resolve issues negatively impacting operations.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Introduced new methods, practices and systems to reduce turnaround time
- Hired, trained and evaluated personnel in sales and marketing
- Evaluated suppliers to maintain cost controls and improve operations
Education
No Degree - Medical Coding And Billing
Everest University - Tampa
Tampa, FL06.2002
High School Diploma -
Thomas Jefferson High School Port Arthur Texas
Port Arthur, TX05.1996
Associate of Applied Science - Health Occupation
Stilwell Technical Center
Port Arthur, TX05.1996
Skills
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Motivational Leadership
- Sales Goal Attainment
Certification
CPR Certified
Timeline
Retail Co-Manager
Rainbow USA
09.2019 - 04.2022
Sales Associate Team Leader
Beauty Line
06.2016 - 08.2022
Store Co-Manager
American Diva
06.2016 - 08.2019
No Degree - Medical Coding And Billing
Everest University - Tampa
High School Diploma -
Thomas Jefferson High School Port Arthur Texas
Associate of Applied Science - Health Occupation
Stilwell Technical Center
I can use the same "things" and turn it into "new". I know how to use what I have and make it work.
The way my life is "set up", I'm given bare minerals in life and is "made" to deal with it with "graditude. I no longer want to settle for "less" in life, I want to spread the gifts I have and not be "selfish" any longer and share the "wealth".
I can use the same "things" and turn it into "new". I know how to use what I have and make it work.
The way my life is "set up", I'm given bare minerals in life and is "made" to deal with it with "graditude. I no longer want to settle for "less" in life, I want to spread the gifts I have and not be "selfish" any longer and share the "wealth".
I can use the same "things" and turn it into "new". I know how to use what I have and make it work.
The way my life is "set up", I'm given bare minerals in life and is "made" to deal with it with "graditude. I no longer want to settle for "less" in life, I want to spread the gifts I have and not be "selfish" any longer and share the "wealth".
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