PERSEPHONE BECKWITH
Ellington,CT
Summary
A previous student of an intensive IT program focused on developing skills in technical support which helped obtain the Google IT Support Professional certificate. Seeking to apply 2+ years of experience in customer-facing roles and skills in communication, customer service, and client management to support the company in any role. Friendly Help Desk Technician with 2 years experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
The Computer Guyz
12.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Trained fellow colleagues on software used in every day task to help further their efficiency
Tech Support Associate
Infosys Ltd
06.2022 - 08.2023
- Helped user reconnect and trouble shoot their Wi-Fi problems, performing user configurations
- Quickly adapted to working with aggravated co-workers, ensuring the best possible outcome for their problems
Team Member
Shake Shack
06.2020 - 04.2022
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong cooperative relationships with coworkers and managers
- Trained new team members by relaying information on company procedures and safety requirements
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
Tutor
K-Rockets - STEM
12.2019 - 03.2020
- Created tailored lesson plans and study guides to teach and assist students in area of study
- Leveraged technology and visual aids to engage students and enhance learning
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Busser
Flatbread Pizza - Dishwasher
08.2019 - 09.2019
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or tray items used often by kitchen staff
- Followed supervisor instructions to complete tasks on time
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Google IT Support Professional Certificate Skill development includes troubleshooting, customer support -
Merit America
Online04.2022
Associate of Science - Cyber Security Merit
Connecticut State Community College
New Haven, CT04.2022
Additional Skill Development Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts -
University of Connecticut
Storrs, CT05.2021
Skills
- Product and Service Sales
- Time Management
- Microsoft Windows
- Computer Competency
- Active Listening
- Google Docs
- Customer Relationship Management
- Microsoft Office
- New Hire Training
- Software Installation
- Printer setup
- Application support
Accomplishments
- Google IT Support Professional Certificate
- Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
Timeline
IT Help Desk Technician
The Computer Guyz
12.2023 - Current
Tech Support Associate
Infosys Ltd
06.2022 - 08.2023
Team Member
Shake Shack
06.2020 - 04.2022
Tutor
K-Rockets - STEM
12.2019 - 03.2020
Busser
Flatbread Pizza - Dishwasher
08.2019 - 09.2019
Google IT Support Professional Certificate Skill development includes troubleshooting, customer support -
Merit America
Associate of Science - Cyber Security Merit
Connecticut State Community College
Additional Skill Development Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts -
University of Connecticut
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