Erin Bethea
Nottingham,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Offering 5+ years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Charming and poised individual performing various reception and customer service tasks. Known for having terrific customer engagement and offers dynamic service to patrons and guests. Energetic Hostess with exceptional experience-enhancing customer experiences. Courteous and friendly when directing customers and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Front Desk Associate
Planet Fitness
Baltimore, MD
05.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained cleanliness and organization of front desk area.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Prepared weekly employee cleaning schedules for team members.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Learning Ambassador
Amazon
Dundalk, Maryland
03.2020 - 04.2021
- Taught new hires subjects using differentiated activities designed by the learning trainers to ensure the job was done properly and safely
- Ensured safety protocols throughout the building to prevent injury
- Assisted management in enforcing rules and regulations
Sales Associate
Journeys Shoes
Nottingham , Maryland
03.2017 - 12.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Front Desk Associate
Urban Air Trampoline And Adventure Park
Baltimore, MD
04.2018 - 04.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered guest questions and referred to local points of interest.
Party Hostess
Urban Air Trampoline And Adventure Park
Baltimore, Maryland
04.2018 - 04.2019
- Arranged tables and seating to comfortably seat party guests.
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
- Explained facility attractions to party guests and answered customer questions.
- Prepared and served meals, beverages and desserts to party guests.
- Completed party checklist to confirm each party received contracted elements of party package.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Decorated and set tables in accordance with party themes and age groups.
Education
Perry Hall High School
Baltimore, MD 08.2016 - 06.2019
Bachelor of Science - Health Education
Morgan State University
Baltimore, MD 08.2019 - Current
Skills
Office administration
Registration
Administrative support
Time management
Sorting and labeling
Problem-solving skills
Cash Handling
Social perceptiveness
Credit card handling
Strong verbal and written communication
Complaint resolution
Exceptional customer service
Multi-tasking strength
Product promotions
Excellent people skills
Upselling
Contract preparation
Certification
Phlebotomy
Refrences
Professional References
Dalton Canby: 410-371-1059
Karlee Pigg: 443-845-9218
Personal References
Kaitlyn Gephart: 443-907-0337
Matthew White: 267-210-9668
Timeline
Front Desk Associate
Planet Fitness
05.2021 - Current
Phlebotomy
03-2021
Learning Ambassador
Amazon
03.2020 - 04.2021
Bachelor of Science - Health Education
Morgan State University
08.2019 - Current
Front Desk Associate
Urban Air Trampoline And Adventure Park
04.2018 - 04.2019
Party Hostess
Urban Air Trampoline And Adventure Park
04.2018 - 04.2019
Sales Associate
Journeys Shoes
03.2017 - 12.2020
Perry Hall High School
08.2016 - 06.2019