Conner Campbell
Information Technology Specialist
Fort Gratiot Township,MI
Summary
Self-directed and driven mid-level information technology specialist with certifications and work experience stretching across the board. With over four years of experience in the IT field, there has not been many problems I haven’t come across and fulfilled. In that timeline, I have managed to gain and maintain the CompTIA A+ certification, TestOut PcPro certification, as well as the Microsoft Word and Excel certifications.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Information Technology Specialist
Central Michigan University Advancement
Mount Pleasant, MI
01.2019 - Current
- Facilitated best user experience through continuous support, improvements and communication of system changes.
- Set up network profiles, security permissions and file sharing systems in Active Directory.
- Used ticketing systems to manage, process support actions and requests as well as preventing SLA violations.
- Imaged campus machines so users would work within and were connect to our network.
- Managed 250 assets in our department making sure they reflected our inventory.
- Mapped network drives, granting users certain permissions.
- Supported HIPPA compliance.
- Advanced to basic Hardware and software troubleshooting.
- Remoting into users workstations troubleshooting their issues.
Computer Helpdesk Technician
RESA
Marysville, MI
09.2017 - 06.2018
- Patched software and installed new versions to eliminate security problems and protect data.
- Compiled and accurately entered data for each customer encounter to record in system.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelor of Science - Information Technology
Central Michigan University
Mount Pleasant, MI 08.2018 - 12.2022
Skills
Software updates
Hardware installations
End-user support
Problem-solving skills
Employee training and development
Imaging Workstations
Ticketing Systems
Active Directory
Accomplishments
National Honors Society
2015-2018
National Technical Honors Society
2016-2018
Certification
CompTia A+ Certified
Timeline
Information Technology Specialist
Central Michigan University Advancement
01.2019 - Current
Bachelor of Science - Information Technology
Central Michigan University
08.2018 - 12.2022
Microsoft Word Certified
02-2018
Microsoft Excel Certified
02-2018
Computer Helpdesk Technician
RESA
09.2017 - 06.2018
CompTia A+ Certified
05-2017
TestOut PcPro Certified
05-2017