Heather Bowie
Customer Service Agent
Lexington,KY
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Office Clerk
Gifted Hands LLC
Lexington , KY
10.2017 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Responded to requests for information from various individuals by providing [Type] documents.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Handled incoming business and client requests for information.
Driver
Uber And Lyft
Lexington, KY
06.2017 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered employees and materials to job sites daily.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Customer Service Representative
Xerox
Lexington, KY
06.2012 - 10.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Nail Technician Certification - Beauty
Salon Professional Academy
Lexington, KY 02.2015 - 09.2015
High School Diploma -
Seaman High School
Topeka, KS 05.2006 - 08.2010
Skills
Office administration
Scheduling
Administrative support
Team collaboration
Active Listening
Strategic planning
Volunteer work, hiking, Crafting
I would like to make an impact on the community so I like to volunteer at the local homeless shelter & events. I enjoy hiking on the many beautiful trails of Kentucky, nature allows me to remain grounded. I am a collector of crystals and I enjoy crafting jewelry out of them and gifting them to others in hopes that they'll see the beauty in simplicity as I do.
Timeline
Office Clerk
Gifted Hands LLC
10.2017 - Current
Driver
Uber And Lyft
06.2017 - Current
Nail Technician Certification - Beauty
Salon Professional Academy
02.2015 - 09.2015
Customer Service Representative
Xerox
06.2012 - 10.2016
High School Diploma -
Seaman High School
05.2006 - 08.2010