AMBER DAVIS
Elmira,USA
Summary
Organized and dedicated employee with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable and adaptable with resourceful nature and conscientious approach. Proficient in creative problem-solving and communication skills, as well as strengths in upselling target items and giving customers positive experiences to drive loyalty and repeat business.
Overview
2025
2025
years of professional experience
Work History
Virtual Office Assistant
Lumber Jack And Jill Tree Service
- Worked remotely, managing email correspondence with customers
- Assisted coworkers and staff members with special projects of varying degrees of complexity
- Managed filing system, entered data, created customer accounts within Arborgold, and followed up with customers to schedule appointments
- Interacted with the crew, outsourced contractors, and services personnel to request locate tickets, direct activities and communicate instructions creating and updating invoices
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service
- Used the CRM system (Arborgold) to prepare various correspondence, reports, and other written material
- Managed multiple calendars to strategically coordinate appointments and ensure a realistic workload for the crew
Merchandiser
PepsiCo
Elmira, NY
07.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Proposed new ideas and concepts to enhance merchandise displays.
- Covering a high volume sales route including 6 stores from October through the holiday season.
Student Peer Mentor
Alfred State University
08.2022 - 05.2023
- Established trusting relationships with mentees by building rapport, maintaining professionalism, and honoring confidentiality
- Helped students develop organizational, time management, and study skills
- Prepared students for future educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks
- Facilitated organized events for other students to learn how peer mentors and other campus resources can help them
- Matched students with a tutor and scheduled meeting times
- Sent weekly emails with general announcements, and tips for success, while encouraging student engagement
- Attended bi-weekly meetings with other peer mentors for collaborative brainstorming, organizing, and planning
Manager of Catering and Special Events
05.2019 - 06.2020
- Supervised staff during events and maintained efficient performance and behavior
- Staffed events with available personnel and reliable service providers
- Organized and implemented school board meetings, community group meetings, a job fair, and a town-wide Christmas event with as many as 300-600 guests
- Greeted patrons and participants at events to guide guests to locations and answer questions
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns
- Developed site-specific operations plans governing aspects such as traffic and waste management for events
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement
- Supervised an onsite team of caterers, volunteers, and a facility management team
- Mentored customer service for cafe teams
- Fostered relationships with local suppliers to obtain the best price, quality, and delivery of products
- I also have experience with public speaking at events, giving personal anecdotes to form an understanding of our internship programs and what we offer
Cashier and Food Service
Dandy Mini Mart
05.2019 - 01.2020
- Performed cash, card, and check transactions to complete customer purchases
- Maintained current knowledge of store promotions and highlighted sales to customers
- Used POS system to enter orders, process payments, and issue receipts
- Checked identification for proof of age for alcohol and tobacco sales
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Learned food service and register transaction accounting positions and provided backup at key times
- Conducted inventory accounts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Maintained energy and enthusiasm in a fast-paced environment
- Eager to help employees correct mistakes on their registers and learn new, easier, ways to make corrections on registers
Education
Associate of Science - Business Administration
SUNY College of Technology At Alfred
Alfred State University
05.2023
Skills
- Adaptable and Flexible
- Cooperative Attitude
- Multitasking and Time Management
- Receptive to Critique
- Stocking and Replenishing
- Experienced in Heavy Lifting
- Has trained merchandisers on company software and writing orders
- Maintaining organized back room
- Ordering adequate back stock
- General cleaning
- Cashier Oversight
- POS Systems
- Return and Exchange Processing
- Research and Analytical Skills
- Highly Efficient and Productive
- Active Listening
- Innovative Problem-Solving
- Positive Interactions
- Confidentiality and Data Protection
- Database and Client Management Systems
- Accounting and Bookkeeping
Timeline
Merchandiser
PepsiCo
07.2023 - Current
Student Peer Mentor
Alfred State University
08.2022 - 05.2023
Manager of Catering and Special Events
05.2019 - 06.2020
Cashier and Food Service
Dandy Mini Mart
05.2019 - 01.2020
Associate of Science - Business Administration
SUNY College of Technology At Alfred
Alfred State University
Virtual Office Assistant
Lumber Jack And Jill Tree Service