Rachel Kraak

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Served large parties while simultaneously catering to tables in dining room.

● Collaborated with clients with co-occurring disorders in a residential program on treatment planning, continuing stay reviews, discharge planning, and facilitated individual and group counseling sessions

● Applied knowledge of CBT, DBT, and motivational interviewing in practice

● Coordinated with case managers for client referrals to housing, mental health services, and continuity of care

● Documented client progress reports to Cook County Drug Court and Lake County Drug Court

● Engaged in weekly staffing and individual supervision, collaborating to provide the best care for clients

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Served food and beverages promptly with focused attention to customer needs.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.