Jennifer Peterson
Annapolis,MD
Summary
Meticulous employee with accounting, mathematical and software experience. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional. Currently working to complete my Bachelors in Business, Accounting.
Overview
18
18
years of professional experience
Work History
Veterinary Technician
Animal Dental Center
Annapolis, MD
12.2020 - Current
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, and determined special needs of animals under care.
Senior Veterinary Technician
Huffard Animal Hospital
Glen Burnie, MD
07.2018 - 04.2021
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system.
Window Installer
Hughes Aluminum
Sykesville, MD
02.2017 - 07.2018
- Provided customers with excellent customer service by phone and in person when conducting consultations, answering questions and installing windows.
- Communicated frequently with product vendors and installation colleagues to determine best product pricing and item availability.
- Adjusted window frames to provide exact fit of new window panes.
- Installed various window types in both residential and commercial buildings.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Repaired plasterwork or wallboard around existing window frames or replaced unsalvagable frames.
- Submitted cash and check deposits and generated cash receipts to record money received.
Technician Assistant/Customer Service Representative
AMERICAN RADIOLOGY SERVICES
Baltimore, MD
06.2009 - 12.2011
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special requests, and arranging records pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Initiate and maintain iv lines
- Position patrons for radiologic procedures
- Collected and authorized payments of patients.
Technician
Chesapeake Veterinary Dermatology Associates
Towson, MD
01.2008 - 01.2009
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed and filed financial documentation for accounting purposes.
Lead Nurse/Customer Service Representative
East York Veterinary Center
York, PA
01.2006 - 01.2008
- Planned schedules and workflows based on expected customer demands.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Engaged clients in person and over phone to answer questions and address complaints.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
Technician Assistant/ Customer Service Representative
Advanced Radiology
Baltimore, MD
01.2001 - 01.2006
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special requests, and arranging records pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Initiate and maintain iv lines
- Position patrons for radiologic procedures
- Collected and authorized payments of patients.
Receptionist/Accounts Payable
Jim Jennings Transmissions
Essex, MD
02.2002 - 03.2004
- Prepared vendor invoices and processed incoming payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT 01.2022 - Current
Skills
File and database management
Invoicing
Data processing
Staff education and training
Administrative support
Professional telephone demeanor
Recordkeeping strengths
Account management
Entry verification
Timeline
Bachelor of Science - Accounting
Western Governors University
01.2022 - Current
Veterinary Technician
Animal Dental Center
12.2020 - Current
Senior Veterinary Technician
Huffard Animal Hospital
07.2018 - 04.2021
Window Installer
Hughes Aluminum
02.2017 - 07.2018
Technician Assistant/Customer Service Representative
AMERICAN RADIOLOGY SERVICES
06.2009 - 12.2011
Technician
Chesapeake Veterinary Dermatology Associates
01.2008 - 01.2009
Lead Nurse/Customer Service Representative
East York Veterinary Center
01.2006 - 01.2008
Receptionist/Accounts Payable
Jim Jennings Transmissions
02.2002 - 03.2004
Technician Assistant/ Customer Service Representative
Advanced Radiology
01.2001 - 01.2006