Melany Ibarra
Fort Worth,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Savers Cost Plus
Fort Worth , TX
02.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Manager
Chicken Express
Fort Worth , TX
03.2023 - 02.2024
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Managed team of 10-15 employees in fast-paced environment.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
Education
High School Diploma -
South Hills High School
Forth Worth Tx 05-2024
Skills
- Department Oversight
- Store Organization
- Loss Prevention
- Employee Coaching
- Customer Service Management
- Incident Reports
- Team Management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Assistant Store Manager
Savers Cost Plus
02.2024 - Current
Manager
Chicken Express
03.2023 - 02.2024
High School Diploma -
South Hills High School
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