Experienced leader with 20 years in fast-paced environments, specializing in distribution centers, warehouse management, team building, and customer service. Goal-oriented and driven, seeking opportunities for advancement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Family Dollar
Coldiron, KY
02.2024 - 07.2024
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Ensured compliance with all safety regulations throughout the store premises.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Supervised cash handling processes to ensure accuracy of transactions.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Packaging Associate
The Clorox Company
Inwood, KY
07.2022 - 12.2023
Inspected finished products for defects before packaging them for shipment.
Operated various equipment including forklifts, hand tools, power tools, and inspection gauges.
Inspect raw materials prior to use in the assembly process to ensure they meet established standards.
Clean work areas regularly to maintain a safe working environment.
Troubleshoot problems in the manufacturing process by identifying root causes and proposing solutions.
Adjust machine settings according to product specifications or process changes.
Record data from each shift for record keeping purposes as required by company policy.
Pack finished products into shipping containers or crates for distribution or storage.
Monitor machines for malfunctions that may affect product quality or production efficiency.
Perform periodic inspections on products to ensure conformity with customer requirements.
Participated in team meetings to discuss production goals, schedules, and quality control issues.
Assisted in the development and implementation of standard operating procedures (SOPs).
Operated forklifts and other material handling equipment to transport goods within the facility.
Train new employees on proper operation of machines used in the manufacturing process.
Line Technician
Knauf Insulation
Inwood, Kentucky
07.2017 - 06.2022
Assigned tasks to staff based on their qualifications and experience level.
Planned, coordinated, and monitored daily operations of the manufacturing department.
Provided technical guidance to staff on manufacturing processes and troubleshooting issues.
Coordinated with other departments, such as Quality Assurance and Procurement, for smooth functioning of operations.
Supervised a team of 30+ employees in the manufacturing area.
Ensured adherence to safety protocols and regulations in the manufacturing process.
Verified that all necessary supplies were stocked for uninterrupted production flow.
Adjusted machine settings as needed to maintain product quality standards.
Ensured proper use of personal protective equipment.
Educated workers on the importance of wearing appropriate Personal Protective Equipment.
Implemented strategies for reducing workplace injuries through effective communication with supervisors and workers.
Operations Supervisor
FedEx
Pocono Summit, PA
03.2002 - 06.2017
Analyzed data to identify areas for improvement within the distribution center's processes.
Evaluated employee performance regularly and provided feedback on their progress.
Managed and monitored the daily operations of a distribution center, including staffing, inventory control, shipment scheduling, and product delivery.
Prepared reports on operational performance metrics such as order accuracy rate, labor utilization rate, throughput rate.
Oversaw loading and unloading activities at dock doors ensuring safe and efficient movement of goods into and out of the facility.
Developed policies and procedures related to warehousing operations and trained staff accordingly.
Collaborated with logistics team to develop efficient transportation routes for timely delivery of products.
Ensured compliance with safety regulations throughout the facility.
Trained staff on proper operation of equipment, handling of materials, shipping and receiving policies and procedures.
Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.
Education
High School Diploma -
John W. North High School
Riverside, CA
07-2000
Some College (No Degree) - Business Administration And Management
Colorado Christian University
Denver, CO
Skills
Customer Relations
Business Development
Department Oversight
Operations Oversight
Loss Prevention
Records Management
Store Organization
Stock management
Customer experience
POS systems operations
Attention to Detail
Team Management
Staff Supervision
Employee Scheduling
Mentoring and Coaching
Problem-Solving
Store Opening and Closing
Machine Operation
Assembly line experience
Line Work
Stress Tolerance
Production Line Work
Crisis Management
Safety oversight
Quality Assurance
Logistics Coordination
Performance monitoring
Compliance Management
Accomplishments
Supervisor of the year 05-08.
Presented with the Humanitarian Award
Affiliations
Boxing and MMA enthusiast.
Active Gym member.
Semi garden and home designer.
Certification
Forklift
CPR
References
References available upon request.
Timeline
Assistant Store Manager
The Family Dollar
02.2024 - 07.2024
Packaging Associate
The Clorox Company
07.2022 - 12.2023
Line Technician
Knauf Insulation
07.2017 - 06.2022
Operations Supervisor
FedEx
03.2002 - 06.2017
High School Diploma -
John W. North High School
Some College (No Degree) - Business Administration And Management