Paula Berry
Erie,PA
Summary
Motivated job seeker with engaging personality and flexible approach. Upbeat, friendly, and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
28
28
years of professional experience
Work History
Waitress/Server
Tiff & Nan's Diner
04.2019 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Assistant Store Manager
Dollar General
02.2023 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Cashier Supervisor
Sheetz
01.2018 - 04.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the team and cultivating an environment of respect and trust.
- Optimized store performance by coordinating with other supervisors to ensure seamless communication and teamwork.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Maintained clean, adequately stocked, and organized store.
- Promptly made food and drink orders according to the customers requests.
Cook/Bartender
Cameron County Vets Club
09.2014 - 06.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Upheld strict regulations for safe alcohol service by verifying drinking age requirements of customers by carefully viewing photo identification and monitoring customers alcohol consumption.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Personal Care Assistant
The Victorian Home
01.1997 - 01.2008
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with daily living activities, running errands, and household chores.
Education
High School Diploma -
Cameron County High School
Emporium, PASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Safe food handling
Timeline
Assistant Store Manager
Dollar General
02.2023 - 01.2024
Waitress/Server
Tiff & Nan's Diner
04.2019 - 12.2024
Cashier Supervisor
Sheetz
01.2018 - 04.2019
Cook/Bartender
Cameron County Vets Club
09.2014 - 06.2015
Personal Care Assistant
The Victorian Home
01.1997 - 01.2008
High School Diploma -
Cameron County High School
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