Brenda Olvera
20156 Rebecca Lane New Caney,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Dispatcher/CSR
Expert Air Cooling And Heating
Baytown, TX
01.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
- Provided training for new team members, resulting in faster onboarding and better overall performance.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Receive and prioritize incoming requests for service.
- Monitor technicians progress and provide updates to customers.
- Scheduling appointments for service technicians.
- Tracking the progress of service parts and updating customers on the status of their requests.
Dispatcher/CSR
Comfort Squad Heating & Cooling
Houston , TX
06.2018 - 01.2022
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Dispatched technicians based on locations, needs and worker availability.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment.
- Maintained payroll information by calculating, collecting and entering data.
Dispatcher/CSR
Cool Geeks Air
Houston, TX
06.2020 - 05.2021
- Acted as first point of contact and set appointments for customers.
- Assisted office team by making phone calls, copies and appointments.
- Answered phone calls and answered questions from potential customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Southwest Academy
Houston, TXSkills
- Customer Service
- People First Attitude
- Dependability
- Inbound and Outbound Calling
- Route Dispatcher
- Willingness to Improve
Timeline
Dispatcher/CSR
Expert Air Cooling And Heating
01.2022 - Current
Dispatcher/CSR
Cool Geeks Air
06.2020 - 05.2021
Dispatcher/CSR
Comfort Squad Heating & Cooling
06.2018 - 01.2022
High School Diploma -
Southwest Academy