Ellen Kaminsky
Sales and Marketing/ Patient Advocate
Williamsville,NY
Summary
Accomplished Sales and Marketing professional with a proven track record at companies like Curaleaf, enhancing customer loyalty and employee satisfaction. Skilled in CRM and crisis management, adept at fostering strong relationships and driving profitability. Demonstrates exceptional product knowledge and customer relationship management, ensuring high levels of satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Nest In The Village
07.2022 - Current
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Manager of Sales and Customer Service
Verilife
04.2021 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager
Curaleaf
09.2019 - 01.2021
- Manager staff of 20+ Essential workers during Global Pandemic
- Led store property recovery team post crisis of civil discord
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Patient Service Specialist
The Botanist
12.2018 - 09.2019
- Trained new team members on clinic procedures, fostering welcoming and cohesive work environment.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Patient Service Specialist/ Marketing
Evergreen Health Services
08.2014 - 07.2016
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Education
Bachelor of Arts - Sociology
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Event Management
- Sales & Marketing expertise
- Media Relations
- Patient Advocacy
- Crisis Management
Timeline
Sales Consultant
Nest In The Village
07.2022 - Current
Manager of Sales and Customer Service
Verilife
04.2021 - 08.2021
General Manager
Curaleaf
09.2019 - 01.2021
Patient Service Specialist
The Botanist
12.2018 - 09.2019
Patient Service Specialist/ Marketing
Evergreen Health Services
08.2014 - 07.2016
Bachelor of Arts - Sociology
University of North Carolina At Chapel Hill
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