Pedro Mateo
Willimantic,CT
Summary
Seasoned Operations Manager and talented leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Made U Look Promotions
08.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Area Operations Manager
Dollar Tree Distribution Center
05.2013 - 07.2023
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Spearheaded the implementation of innovative technology solutions to optimize workflows and improve communication among team members.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
Education
High School Diploma -
Windham High School
Willimantic, CT06.2003
Skills
- Logistics Oversight
- Labor Relations
- Process Improvement
- Production
- Business Planning
- Health and Safety Compliance
- Organizational Management
- Performance Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Made U Look Promotions
08.2023 - Current
Area Operations Manager
Dollar Tree Distribution Center
05.2013 - 07.2023
High School Diploma -
Windham High School
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