Melissa Robles
Palm Springs,CA
Summary
I am a Red Coat Agent for Delta- Unifi at Palm Springs airport. I am always striving to progress in this position and work towards being a better agent. I look forward to moving up in this field . My goal is to please my passengers to the best of my ability and make sure help is given when needed. I am currently looking for a more flexible opportunity that I can learn from and maintain while I train to prusue my career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Red Coat Agent
Delta/Unifi
Palm Springs, USA
08.2023 - Current
- Company Overview: Red Coat Agent for Delta- Unifi at Palm Springs airport
- I check in passengers and assist with any passenger needs and help elevate their travel experience.
- Having a great attitude and making sure to smile and communicate is an important part of my job.
- Going out of my way to make sure passengers are comfortable and happy is a top priority of mine.
- While also being a gate agent I am trained in baggage claim and work flights through tough situations like delays or upset customers in a professional manner.
- I am a CRO (Customer Resolution Official) which means I assist with disabled passenger needs.
- With being a Red coat I am required to be certified as a GSC ( Ground Security Coordinator) I am responsible for any security issues or questions that arise.
Costumer Service
Taco Bell
Desert Hot Springs
01.2023 - 06.2023
- I preformed as a Taco Bell drive-thru cashier taking orders while also preparing mobile orders with a positive attitude.
- Cleaning kitchen and restrooms was an important factor to my job.
- I managed customer service inquiries and complaints.
Cashier/Customer Service
Carl's Jr.
Desert Hot Springs, USA
06.2022 - 10.2022
- I worked at Carl's Jr in Desert hot springs as a cashier and customer service.
- I attended customers with a great attitude
- Working out tough situations was a main part of my job I succeeded in with positivity and respect.
Team Member
Zapopan Mexican Food
Desert Hot Springs, USA
03.2022 - 06.2022
- I work as a cashier in Zapopan's Mexican Food restaurant.
- I attended customers with their needs in a professional manner.
- Cleaning around the restaurant and making sure customers were satisfied was a significant part of my job.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06-2023
Skills
- Multitasking abilities
- Positive attitude
- Responsible
- Patience
- Flexible/adaptive
- Leadership
- Communication
- Team building
- Public Speaking
- Time Management
- Problem solving
Certification
Food Handler Certification
Languages
- Spanish, Expert
- English, Fluent
Timeline
Red Coat Agent
Delta/Unifi
08.2023 - Current
Costumer Service
Taco Bell
01.2023 - 06.2023
Cashier/Customer Service
Carl's Jr.
06.2022 - 10.2022
Team Member
Zapopan Mexican Food
03.2022 - 06.2022
High School Diploma -
Desert Hot Springs High School