Rebecca Lightburne
Portland,OR
Summary
Accomplished in transforming customer experiences through detail-oriented service and exceptional client relations, my tenure at FedEx Trade Networks honed my expertise in freight tracking and customs brokerage. A proven leader, I excel in high-volume scheduling and multitasking, significantly enhancing operational efficiency and team productivity.
Overview
37
37
years of professional experience
Work History
Personal shopper and delivery driver
Instacart
05.2020 - Current
Scheduling Coordinator
Naegeli Deposition and Trial
Portland, OR
02.2019 - 05.2020
- Work closely with attorneys and paralegals to schedule services for depositions
- Enter precise and detailed scheduling details into ALM system
- Consistent and positive relaying of scheduling details to court reporters
- Research company database and internet to schedule conference rooms and hotels
- Positive and consistent communications with customers and office team
Lead Bartender
Levy Restaurants/Moda Center
Portland, OR
11.2016 - 05.2020
- Event (Trailblazers, Winter Hawks and concerts) setup and close out of kiosk station
- Provided fast and excellent customer service to all guests
- Trained new bartenders and supported team in different areas of the stadium as needed
Transportation Broker/Sales Support
Open Road Transportation
Portland, OR
05.2018 - 12.2018
- Schedule a large volume of freight appointments
- Provide quotes to customers
- Re-consignments
- Dock Pickups
- Freight Tracking & Tracing
- Training
- Multitasking in a fast-paced environment
Customer Service Clerk
Old Dominion Freight Line
Portland, OR
11.2014 - 05.2018
- Schedule a large volume of LTL appointments
- Re-consignments
- Dock Pickups
- Freight Tracking & Tracing
- Training New Employees
- Multitasking in a fast-paced environment
- Sales Support
Customer Service/Brokerage
FedEx Trade Networks
Portland, OR
10.2013 - 11.2014
- Cleared import/export good through customs
- Electronic preparation of customs documents
- Communications liaison between government authorities & importers/exporters
Brokerage Division Manager
Future Logistics
, OR
01.2010 - 01.2013
- Manage and customize the transportation & warehousing freight
- New customer prospecting & maintenance of new business
- Maintain & build carrier relationships
Transportation Services Buyer/Sales Representative
Integrity Logistics
Wilsonville, OR
03.2005 - 11.2009
- Truck Dispatch
- Maintain company website
- Inside/Outside Sales
- Event Planning
- Maintained client relations
- Developed carrier relations
Dispatch, Operations & Sales Administrator
Complete Distribution Services
Tigard, OR
07.1988 - 03.2005
- Client Relations & Entertainment
- Inside/Outside Sales
- General Ledger, Accounts Payables & Accounts Receivables
- Freight Communications
- Truck Dispatch
- Freight Tracking & Tracing
Education
University of Oregon
High school or equivalent -
Grant High School
Skills
- Exceptional Client Relations & Customer Service
- Focused & Detail Oriented
- Leadership
- Professional
- High Volume Scheduling
- Claims Management
- Team & Administrative Support
- Freight Tracking & Tracing
- Employee Training
- Inside/Outside Sales
- Inventory Management
- GL, AP & A/R
- Extensive software knowledge (AS400, POS, WORD, EXCEL, etc)
Timeline
Personal shopper and delivery driver
Instacart
05.2020 - Current
Scheduling Coordinator
Naegeli Deposition and Trial
02.2019 - 05.2020
Transportation Broker/Sales Support
Open Road Transportation
05.2018 - 12.2018
Lead Bartender
Levy Restaurants/Moda Center
11.2016 - 05.2020
Customer Service Clerk
Old Dominion Freight Line
11.2014 - 05.2018
Customer Service/Brokerage
FedEx Trade Networks
10.2013 - 11.2014
Brokerage Division Manager
Future Logistics
01.2010 - 01.2013
Transportation Services Buyer/Sales Representative
Integrity Logistics
03.2005 - 11.2009
Dispatch, Operations & Sales Administrator
Complete Distribution Services
07.1988 - 03.2005
University of Oregon
High school or equivalent -
Grant High School
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