Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
BusinessDevelopmentManager

Shamia Counts

Orlando,FL

Summary

Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.

Overview

7
7
years of professional experience

Work History

Assistant Manager/Cashier

Gopuff
11.2022 - Current
  • Assisted with customer inquiries.
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Generated repeat business through exceptional customer service.
  • Executed store opening and closing tasks efficiently.
  • Organized and replenished merchandise to maintain a well-stocked and orderly store environment.
  • Executed cash handling duties, maintaining high standards of accuracy and reliability.

Cashier/Customer Service

Phantom Fireworks
05.2021 - 07.2022
  • Handled cash and credit transactions accurately.
  • Successfully negotiated sales of over $500+.
  • Greeted customers entering store and responded promptly to customer needs.
  • Opened and closed the store, ensuring all procedures were followed accurately.
  • Delivered high-quality customer service, enhancing the overall shopping experience.
  • Replenished merchandise promptly to support store operations and customer satisfaction.
  • Handled customer inquiries, providing accurate information and support.

Sales Associate

Publix
08.2017 - 08.2018
  • Performed onsite, in-store retail sales.
  • Built personal relationships with customers.
  • Resolved register transaction issues.
  • Provided exceptional customer service.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Handled and followed up on escalations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Jones High School
Orlando, FL
05.2018

Skills

  • Customer service
  • Assistant Manager experience
  • Upselling
  • Hospitality
  • Sales
  • Microsoft Word
  • Money handling
  • Time management
  • Adaptability and flexibility
  • Team leadership

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Manager/Cashier

Gopuff
11.2022 - Current

Cashier/Customer Service

Phantom Fireworks
05.2021 - 07.2022

Sales Associate

Publix
08.2017 - 08.2018

High School Diploma -

Jones High School

Similar Profiles

CREATE PROFILE
Shamia Counts