Felton Johnson
Locust Grove,GA
Summary
Hardworking employee who is,enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Wireless Sales Consultant
Russell Cellular
Griffin, GA
2019.09 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Activated both contract and pre-paid wireless phones for 175 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Operated product tools, equipment, and point of sale terminals.
- Tracked and recorded department inventory of products.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Garden Center Sales Associate
Walmart
Locust Grove, GA
2019.01 - 2019.08
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Assistant and Game Manager
AllStar LLC
Locust Grove, GA
2017.08 - 2018.08
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Hired, trained and motivated sales and marketing professionals.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Skills
Product line knowledge
Customer interaction
Inventory oversight
Sales goal setting
Leadership
Decision Making
Multitasking Abilities
Interpersonal Communication
Accomplishments
- Exceeded monthly quota 8 times.
- Brought in 100+ new customers.
Timeline
Wireless Sales Consultant
Russell Cellular
2019.09 - Current
Garden Center Sales Associate
Walmart
2019.01 - 2019.08
Sales Assistant and Game Manager
AllStar LLC
2017.08 - 2018.08