Shane Tyler Hancock
Cockeysville,MD
Summary
Outgoing Wireless Sales Associate offering 8 years of expertise in fast-paced retail environments. Skillful in troubleshooting customer devices and answering questions regarding technology. Committed to maintaining customer satisfaction and achieving sales goals.
Overview
7
7
years of professional experience
Work History
Wireless Sales Consultant
Cellular Sales Verizon
Baltimore, MD
07.2018 - Current
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Translated complex technical issues into digestible language for non-technical users.
- Tracked and recorded department inventory of products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi & cellular.
Wireless Sales Manager
Cricket Wireless
Easton, MD
10.2017 - 07.2018
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new hires on store operations, including how to process sales through the POS system, opening tasks & closing tasks as well.
- Tracked and recorded department inventory of products.
- Guided customers to quickly locate merchandise in showroom.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Shift Supervisor
CVS Pharmacy
Easton, MD
09.2015 - 10.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety.
Education
Bachelor Of Liberal Arts -
Chesapeake College
Wye Mills, MDHigh School Diploma -
Northeast High School
Pasadena, MD2015
Skills
- Inventory Oversight
- POS Inventory System Operation
- Cold Calling
- Technical Support
- Phone Demonstration
- Warranty Programs
- Product Line Knowledge
- Building Customer Loyalty
- Account Updating
- Technology Knowledge
Timeline
Wireless Sales Consultant
Cellular Sales Verizon
07.2018 - Current
Wireless Sales Manager
Cricket Wireless
10.2017 - 07.2018
Shift Supervisor
CVS Pharmacy
09.2015 - 10.2017
Bachelor Of Liberal Arts -
Chesapeake College
High School Diploma -
Northeast High School