Rene Howard
Chattanooga,TN
Summary
Highly skilled and proactive professional with experience in security, management, team leadership, and crisis resolution seeking a supervisory role. Excellent written and verbal communication, excels in conflict resolution and problem-solving for a safe and efficient environment. Strong background in training and project management. Adept at coordinating resources and monitoring surveillance systems to ensure security protocols are followed. Proficient in Microsoft 365, Google Suites, and CCTV platforms such as LVT, Milestone, Verkada, and Avigilon. Brings expertise in managing emergencies and conducting investigations with attention to detail and adherence to protocols. Dedicated team leader and coach thriving in high-pressure situations, committed to fostering a culture of safety and preparedness for clients.
Overview
4
4
years of professional experience
Work History
Emergency Operator
Security Solutions of America
02.2024 - 12.2024
- Efficiently manage emergency calls at Volkswagen, enhancing response times and safety protocols
- Provide critical support in crises, ensuring timely assistance and resolution
- Dispatching appropriate on-site resources and communicating with local emergency services as needed
- Meticulously document incident reports, contributing to improved security measures
- Eagerly engage in continuous learning to elevate emergency response effectiveness
- Streamline data entry for incident tracking, boosting accuracy and security insights
- Leading team coordination during high-stakes emergencies, reducing response times
- Control site access using company databases
- Communicate with sites across North America promptly to ensure the safety of individuals and property
Security Officer
Security Solutions of America
01.2024 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
CTC Operator
Walden Security
12.2024 - Current
- Utilized CCTV, alarm systems, and intrusion detection tools to proactively monitor and identify potential security risks and threats.
- Accurately documented all incidents, maintaining detailed records and providing timely reports to leadership and clients.
- Conducted video reviews and assisted in internal investigations, promptly reporting findings and updating relevant parties.
- Monitored severe weather conditions (e.g., hurricanes, tornadoes) and potential civil disturbances.
- Ensured all surveillance and security systems, including CCTV and physical access control, were operational and reported deficiencies when necessary.
- Managed daily logs, preparing reports as required, and ensuring compliance with company and security protocols.
Digital Grocery Associate and Training Sponsor
Walmart
08.2021 - 01.2024
- Used mobile applications to complete and dispense orders
- Dispatched drivers and resources as needed for team success.
- Made decisions on item substitutions based on observed trends and system suggestions
- Communicated with customers both in-person and over the phone to resolve order issues
- Organized groups of associates to complete closing tasks
- Worked with members of management to assign tasks based on individual talents and skill sets
- Adapted to new technology and trained others within the department on use of the technology
- Boosted department efficiency by training peers on new technology
- Facilitated team collaboration for efficient store closings
Inside Team Member and Management Trainee
Papa John's Pizza
12.2020 - 08.2021
- Completed Insider and Management training
- Prepared dough and added toppings, cheese, and sauce for unique pies
- Reduced ingredient waste when creating pizzas by properly adhering to topping measurements
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Ensured that oven procedures, such as the checking of temperature and burn prevention methods, were followed
- Actively monitored the production of each product in the store, from make line to the customer
- Developed relationships with customers both in-person at the register and on the phone taking orders
- Maintained store revenues by using proper cash-handling techniques in customer transactions
Education
Master of Science - Criminal Justice: Homeland Security
12-2025
Bachelor of Science - Political Science And Public Service
12-2023
- Coursework included a concentration in International and Comparative Studies
- Minor in Criminal Justice
- Graduated Cum Laude with a 3.57 GPA
- Dean's List 2021, 2022, and 2023
Skills
- Excellent Written and Verbal Communication
- Conflict Resolution and Problem-Solving
- Team Leadership and Development
- Project Management
- Facilitating Training for New Team Members
- Proficient in Microsoft 365 and Google Suites
- Surveillance Monitoring through LVT, Milestone, Verkada, and Avigilon
- Incident Reporting and Documentation
- Crisis and Emergency Management
- Dispatching and Resource Coordination in Various Settings
- Knowledge of Investigative Techniques and Procedures
Certifications and Licenses
CPR/AED: Adult, Child, Infant + First Aid Certification
- Issued by the American Health Care Academy
- Valid through 01/2026
TN Unarmed Security Guard License
- Valid through 01/2026
Timeline
CTC Operator - Walden Security
12.2024 - Current
Emergency Operator - Security Solutions of America
02.2024 - 12.2024
Security Officer - Security Solutions of America
01.2024 - 12.2024
Digital Grocery Associate and Training Sponsor - Walmart
08.2021 - 01.2024
Inside Team Member and Management Trainee - Papa John's Pizza
12.2020 - 08.2021
Austin Peay State University - Master of Science, Criminal Justice: Homeland Security
The University of Tennessee At Chattanooga - Bachelor of Science, Political Science And Public Service
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