Kelly Holtby
Seneca Falls,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Medical Secretary
Lifecare Medical Associates
Seneca Falls, NY
06.2022 - 05.2024
- Scheduled appointments.
- Maintained cleanliness of reception.
- Greeted patients upon arrival, verified demographics and insurance coverage.
- Answered multi line incoming calls in a professional manner and directed them to the appropriate personnel.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Monitored patient messages sent via portal or phone message system and responded accordingly.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Collect copay and balances.
Registration
Auburn Community Hospital
Auburn, NY
06.2021 - 12.2023
- Greeted and registered patients, verified insurance information.
- Verified patient demographic information.
- Registered patients for labs, radiology surgery and admission to the hospital.
Opthomology Technician
Auburn Eye MD's
Auburn, NY
06.2018 - 05.2020
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized and prepare patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patient examinations.
- Performed eye exams and testing as directed by the doctor.
Receptionist
Family Care Medical Group
Skaneateles, NY
09.2008 - 07.2018
- Answered incoming calls, took messages, and transferred calls to appropriate clinical staff.
- Schedule, reschedule and confirm appointments.
- Confirm demographic information and insurance.
- Collect balance and copays.
- Scan and fax medical records and routed documents to the appropriate chart.
- Referrals and set up radiology testing and ensures that the patient gets a prior auth if needed.
- Assisted with special projects assigned by management when required.
- Answered and directed incoming calls using multi-line telephone system.
- Handled mail distribution, including sorting and forwarding incoming mail.
Education
Auburn High School
Auburn, NY06-1994
Skills
- Insurance authorization
- Patient check-in
- Strong organizational skills
- Medical terminology
- Payment Collection
- Customer Service
- Phone reception
- EMR Updating
- Insurance Verification
- HIPAA
- Patient Scheduling
- multi phone line
Custom
References available upon request.
Timeline
Medical Secretary
Lifecare Medical Associates
06.2022 - 05.2024
Registration
Auburn Community Hospital
06.2021 - 12.2023
Opthomology Technician
Auburn Eye MD's
06.2018 - 05.2020
Receptionist
Family Care Medical Group
09.2008 - 07.2018
Auburn High School
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