Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Alexandra Navas

Port Saint Lucie,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
1
1
Language

Work History

Brand Ambassador

Navcar
09.2023 - Current
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Content Reviewer

Accenture
05.2020 - 08.2023
  • Enhanced content quality by reviewing and editing submissions for grammar, style, and accuracy.
  • Identified trends and common issues in submitted content, enabling targeted training for content creators.
  • Assisted in development of new content categories, conducting thorough research to inform accurate categorization and tagging practices.
  • Managed workload effectively through proper organization of assignments according to priority, deadline or complexity.
  • Mentored junior team members in developing their skills as Content Reviewers while sharing knowledge on effective techniques for improving output quality.
  • Provided constructive feedback to writers, fostering improvements in overall content quality and consistency.
  • Served as subject matter expert on specific topics or industries as needed, offering guidance to peers during review process.
  • Maintained high level of productivity by consistently meeting or exceeding performance metrics for content reviews completed per day week and month.

Education

Bachelor of Arts - Graphic Design

The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL
12.2014

Bachelor of Arts - Advertising And Marketing

Taller Cinco Centro De Diseno
Bogota
12.2011

Skills

  • Customer Service
  • Effective communicator
  • Exceptional communication
  • Customer Engagement
  • Graphic Design
  • Logo design
  • Social Media Design
  • Logo creation
  • Image Editing
  • Print design
  • Adobe Creative Suite
  • Digital design
  • Illustration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • Bachelors

Timeline

Brand Ambassador

Navcar
09.2023 - Current

Content Reviewer

Accenture
05.2020 - 08.2023

Bachelor of Arts - Graphic Design

The Art Institute of Fort Lauderdale Inc

Bachelor of Arts - Advertising And Marketing

Taller Cinco Centro De Diseno

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Alexandra Navas