Nihat Yusifli
Lansing,MI
Summary
Personable and driven individual with a proven track record in customer service and sales, notably at High Caliber Karting and Entertainment. Excelled in building relationships and resolving conflicts, enhancing customer loyalty. Skilled in negotiation and active listening, adept at quickly learning and applying new technologies. Demonstrated ability to boost sales through effective communication and problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
High Caliber Karting and Entertainment
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information daily.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Intern
State Farm
06.2024 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Car Salesperson
Self-Employed
10.2023 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
Working Towards A Bachelors Degree - Business
Michigan State University
East Lansing, MI05-2028
Skills
- Strong negotiation
- Customer service
- Building relationships
- Customer satisfaction
- Friendly and enthusiastic
- Active listening
- Critical thinking
- Quick learner
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Won first place in DavenPort University Shark Week Product Pitch Competition.
- Lead a team of 5 during a schoolwide "Ford Strive for a Safer Drive" campaign to promote safe driving.
Certification
- Certified Insurance Service Representative (CISR)
- Accident Fund Insurance Certified Authority on Workers Compensation designation (CAWC)
- Microsoft Certified Office Pro Certificate (Word, Excel, PowerPoint)
Languages
English
Native or Bilingual
Turkish
Professional Working
Russian
Professional Working
Azerbaijani
Professional Working
Timeline
Intern
State Farm
06.2024 - 08.2024
Customer Service Representative
High Caliber Karting and Entertainment
01.2024 - 06.2024
Car Salesperson
Self-Employed
10.2023 - Current
- Certified Insurance Service Representative (CISR)
- Accident Fund Insurance Certified Authority on Workers Compensation designation (CAWC)
- Microsoft Certified Office Pro Certificate (Word, Excel, PowerPoint)
Working Towards A Bachelors Degree - Business
Michigan State University
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