DANIELA MELENDEZ
Murfreesboro,Tennessee
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs. Dedicated in creating a warm and welcoming environment for customers. Successful in fast-paced working environments to ensure a smooth workflow.
Overview
5
5
years of professional experience
Work History
Shift Leader
Chick-Fil-A, Subway (MTSU)
Murfreesboro, TN
08.2024 - Current
- Flow between the FOH and BOH to ensure that our service runs smoothly and help out wherever there may be a hiccup.
- Improve team performance, mentoring struggling workers to strengthen job skills and knowledge.
- Collaborate with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Leader
KFC
Tullahoma, TN
06.2021 - 07.2024
- Responded to all customer concerns or issues promptly and professionally.
- Communicated, trained and promoted quality standards to team members.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Arts (B.A.) - Foreign Language
Middle Tennessee State University
Murfreesboro, TN05-2026
Associate in Arts (A.A.) - Foreign Language
Motlow State Community College
Tullahoma, TN05-2024
High School - undefined
Tullahoma High School
Tullahoma, TN05-2022
Skills
- Conflict resolution
- Positive attitude
- Customer Service
- Strong verbal and written communication
- Team collaboration and leadership
LANGUAGE
Spanish
Advanced
Timeline
Shift Leader
Chick-Fil-A, Subway (MTSU)
08.2024 - Current
Shift Leader
KFC
06.2021 - 07.2024
Associate in Arts (A.A.) - Foreign Language
Motlow State Community College
High School - undefined
Tullahoma High School
Bachelor of Arts (B.A.) - Foreign Language
Middle Tennessee State University