Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ruby Balfour

Ruby Balfour

Summary

Motivated and adaptable recent graduate with a Master's in Health Administration, complemented by a Bachelor's degree in Biology. Actively seeking a challenging position in health administration to apply acquired knowledge and skills. Proficient in laboratory techniques, project management, and leadership, with a demonstrated ability to work with patients, conduct research, and handle diverse responsibilities. Eager to leverage scientific expertise and administrative acumen in a dynamic role.

Overview

6
6
years of professional experience

Work History

Health Unit Coordinator

Methodist Hospital/ Health Partners
05.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Reduced wait times for patients by effectively managing patient flow within the health unit.

Residential Supervisor

ACR Homes / ACR Healthcare
04.2023 - 10.2023
  • Managed the care of people with disabilities, ensuring proper medications, meals, and hygiene.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Supervised staff, maintained time sheets, and attended appointments.
  • Developed strong organizational and leadership skills.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Scheduled fun social and recreational activities for residents.
  • Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
  • Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.

Laboratory Technician II

Miromatrix
04.2022 - 04.2023
  • Contributed to the development of bioengineered organs, focusing on livers.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
  • Collaborated with the team/ leadership to advance the mission of eliminating the organ donor transplant wait list.
  • Documented information by maintaining daily logs and equipment record books.
  • Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
  • Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.

Laboratory Technician

Memorial Blood Centers
03.2021 - 04.2022
  • Managed inventory, performed specimen tracking, and supported analytical testing
  • Provided advanced troubleshooting and contributed to routine lab maintenance.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Trained new associates in laboratory procedures and standards.
  • Completed quality documents and input and saved quality data in appropriate locations.
  • Collaborated with other departments to establish cohesive laboratory operations.

Direct Support Professional

The MENTOR Network
04.2018 - 03.2021
  • Worked directly with individuals with physical and intellectual disabilities
  • Facilitated community integration, administered medications, and ensured individual safety.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Maintained clean, safe, and well-organized patient environment.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Education

Master's Degree - Health Administration (Emphasis on Leadership)

Capella University
Saint Paul, MN
02.2024

Bachelor's - Biology

Minnesota State University-Mankato
Mankato, MN
12.2021

Skills

  • Professionalism and Ethics
  • HIPAA Compliance Understanding
  • Workflow Coordination
  • Records Management
  • Critical thinking abilities
  • EMR Updating
  • Interdepartmental Coordination
  • Healthcare Software Knowledge
  • Training and Mentoring Abilities
  • Excellent Communication
  • Attention to Detail

Timeline

Health Unit Coordinator

Methodist Hospital/ Health Partners
05.2024 - Current

Residential Supervisor

ACR Homes / ACR Healthcare
04.2023 - 10.2023

Laboratory Technician II

Miromatrix
04.2022 - 04.2023

Laboratory Technician

Memorial Blood Centers
03.2021 - 04.2022

Direct Support Professional

The MENTOR Network
04.2018 - 03.2021

Master's Degree - Health Administration (Emphasis on Leadership)

Capella University

Bachelor's - Biology

Minnesota State University-Mankato
Ruby Balfour