ZANE GRAY
Van Wert,OH
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
State Wide Emergency Products
Van Wert, OH
07.2021 - Current
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Researched client requests to create best possible solutions for diverse needs.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated quote orders and completed accurately to meet aggressive deadlines.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Increased efficiency and team productivity by promoting operational best practices.
Senior Corrections Officer
Washington State Penitentiary
Walla Walla, WA
02.2008 - 05.2021
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Received and accounted for personal possessions and determined inmate work assignments.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Delivered inmates to work sites and returned safely by following protocols.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Supervised 6-9 employees and performance of tasks and managed 80-150 offenders
Jail Officer
Walla Walla County Sheriff's Office
Walla Walla, WA
04.2004 - 02.2008
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 100 inmates simultaneously.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Examined incoming and outgoing mail to detect contraband.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Created and maintained arrest files on inmates processed through jail.
- Made rounds at specified intervals and conducted head counts and roll calls.
Education
High School Diploma -
Prescott Jr Sr High School
Prescott, WA06.1999
Skills
- Adept multi-tasker
- Time Management
- Goal Setting
- Dependable and Responsible
- Conflict management
- Counseling techniques
- Security Checks
- Emergency Response
- Incident Reporting
- Interpersonal Communication
- Conflict Resolution
- Sound Judgment
- Practical Problem Solving
Timeline
Inside Sales Representative
State Wide Emergency Products
07.2021 - Current
Senior Corrections Officer
Washington State Penitentiary
02.2008 - 05.2021
Jail Officer
Walla Walla County Sheriff's Office
04.2004 - 02.2008
High School Diploma -
Prescott Jr Sr High School