Nicole Shemanski
Kalamazoo,MI
Summary
Reliable Shift leader with five years in the customer service industry. Excellent leader successfully builds relationships with team and communicates duties and tasks. History of fulfilling duties efficiently while creating comfortable workspaces. Proven attributes of ambition and continuous self and team improvement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Biggby
Kalamazoo, MI
09.2021 - Current
- Oversaw shifts and ensured the store followed protocols outlined by company in order to fulfill Biggby's mission statement .
- Led closing shifts by delegating tasks to baristas and maintaining closing schedule.
- Resolved customer complaints regarding service and quality of products to preserve store image and customer loyalty.
Barista Shift Lead
Jackson Coffee Company
Jackson , MI
01.2020 - 05.2021
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Fulfilled bulk bean orders through mixing flavor beans, bagging, and heat sealing each product as well as assisting customers in bean purchasing decisions.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Lead Barista
Biggby
Jackson , MI
05.2019 - 12.2019
- Led closing shifts with time management and task delegation in preparation for following business days.
- Assisted customers in placing orders and built sales through suggestive selling.
- Memorized drink and food recipes to ensure consistency in production of high quality service.
Sales Associate
TJ Maxx
Jackson , MI
10.2018 - 03.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
General Laborer
Clark Lake Beach And Boat Club
Clark Lake , MI
05.2017 - 09.2018
- Maintained club grounds through landscaping and renovation of club buildings.
- Managed kitchen production and ensured health code was being met with proper food safety protocol.
- Reinforced member security by checking IDs and running ground laps to ensure club rules are being followed by both staff and club members.
Education
Bachelor of Arts - Marketing
Western Michigan University
Kalamazoo, MI05.2024
Some College (No Degree) - General Studies
Jackson College
Jackson, MIHigh School Diploma -
Jackson High School
Jackson, MI05.2020
Skills
- Safety processes and procedures
- Daily workflows
- Creative problem-solving
- Time management
- Cash Handling
- Conflict management
- Emotional intelligence
- Adaptability
- Attention to detail
- Work ethic
- Effective communication
- Teamwork
Timeline
Shift Leader
Biggby
09.2021 - Current
Barista Shift Lead
Jackson Coffee Company
01.2020 - 05.2021
Lead Barista
Biggby
05.2019 - 12.2019
Sales Associate
TJ Maxx
10.2018 - 03.2019
General Laborer
Clark Lake Beach And Boat Club
05.2017 - 09.2018
Bachelor of Arts - Marketing
Western Michigan University
Some College (No Degree) - General Studies
Jackson College
High School Diploma -
Jackson High School