Kamila Vega
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive Insurance Companies
02.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Utilized CRM software to manage client relationships.
- Maintained high standards of customer service by building relationships with clients.
Teacher Assistant
Royal Kids Academy
08.2023 - 12.2023
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Front Desk/Assistant Manager
Qiu Salon & Spa
01.2019 - 06.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques.
Front Desk
Planet Air Sports
08.2017 - 01.2019
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Education
Bachelor of Arts - Psychology
Florida International University
07.2024
Associate of Arts - Psychology
Miami Dade College
12.2022
High School Diploma -
Ronald W. Reagan/Doral Senior High School
06.2017
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Oral communication
- Student Engagement
- Special Education
- Computer Skills
- Positive Attitude
- Data Entry
- Office Administration
- Microsoft Office
- Time Management
Certification
- Personal Lines Broker License - March 2024
- CPR/AED/First Aid - September 2023
- Social Media Certification - May 2024
- Google Analytics - July 2024
- Digital Marketing - July 2024
Timeline
Insurance Agent
Progressive Insurance Companies
02.2024 - Current
Teacher Assistant
Royal Kids Academy
08.2023 - 12.2023
Front Desk/Assistant Manager
Qiu Salon & Spa
01.2019 - 06.2023
Front Desk
Planet Air Sports
08.2017 - 01.2019
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Ronald W. Reagan/Doral Senior High School
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