MATTHEW WORKMAN
Dawsonville
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Store Owner
Mako Coolers
06.2022 - Current
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed user feedback and implemented changes to product design.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Responded to customer requests for products, services, and company information.
- Oversaw demand planning, purchasing, and logistics.
Store Owner
Imperative
03.2021 - Current
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Developed and maintained policies to optimize logistics procedures and enhance operational efficiency.
- Suggested enhancements to product design that would improve user experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
Ace Hardware
12.2019 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Team Lead
Ace Hardware
01.2018 - 12.2019
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Cashier
Ace Hardware
04.2015 - 01.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor's of Science in Business Administration - Innovation & Entrepreneurship
Western Carolina University
Cullowhee, NC12-2023
Associates - Business Management
Kennesaw State University
Kennesaw, GA08-2020
High School Diploma -
North Forsyth Highschool
Cumming, GA05-2018
Skills
- Strategic planning
- Customer service
- Attention to detail
- Entrepreneurial personality
- Team collaboration and leadership
- Issue resolution
Timeline
Store Owner
Mako Coolers
06.2022 - Current
Store Owner
Imperative
03.2021 - Current
Assistant Manager
Ace Hardware
12.2019 - 02.2021
Team Lead
Ace Hardware
01.2018 - 12.2019
Cashier
Ace Hardware
04.2015 - 01.2018
Bachelor's of Science in Business Administration - Innovation & Entrepreneurship
Western Carolina University
Associates - Business Management
Kennesaw State University
High School Diploma -
North Forsyth Highschool
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