Ulani Johnston
Hemet,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Mega Bites
Hemet, CA
09.2021 - Current
- I ensure staff was properly trained on all aspects of their job duties, including safety protocols.
- I monitor employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Host
Buffalo Wild Wings
Hemet, CA
08.2020 - 04.2021
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Balanced cash drawers at the end of each shift.
Education
Forensic Pathology
Georgian Court University
Lakewood, NJSkills
- Customer Service Management
- Decision-making capabilities
- Drawer Assignments
- Daily workflows
- Rules Enforcement
- Team Leadership
- Strong verbal and written communication
- Shift leadership
- Sales and Upselling
- Training Assistance
Timeline
Shift Leader
Mega Bites
09.2021 - Current
Host
Buffalo Wild Wings
08.2020 - 04.2021
Forensic Pathology
Georgian Court University
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