Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Sharp Hospital, Scripps Hospital, UCSD Health Center, Kaiser Permanente, La Jolla Jacobs Medical center, Campus pointe Lab.
Timeline
Generic
Arlene Sinclair

Arlene Sinclair

San Diego,CA

Summary

Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes. Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams. Entry-level Courier with working knowledge of local routes. Calm and focused under pressure. Offers well-developed skillset and proactive demeanor. Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes. Possesses valid driver's license and clean driving record. Focused successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and weather. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Delivery Courier

Mail Dispatch
San Diego, CA
02.2021 - Current
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Signed documents confirming receipt of goods upon delivery at destination points.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Assisted with loading and unloading of freight at warehouses and distribution centers as required.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Coordinated parcel delivery using strong time management skills.
  • Checked and secured package loads before deliveries.
  • Documented pickups and deliveries and submitted reports after shift.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Quickly responded to customer inquiries to improve business relationships.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Sorted parcels according to delivery route.
  • Scanned inbound and outbound packages to sort for destination.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.

Courier/Delivery Driver (Independent Contractor)

T-Force Final Mile
San Diego
07.2017 - 01.2023
  • Responsible for on time receiving and delivery of materials and/or supplies
  • Managing and documenting complete inventory
  • Prepare supplies for delivery handling and storage of pharmaceuticals in a punctual and reliable manner.
  • Provided exceptional customer service during interactions with clients.
  • Ensured timely pick up and delivery of packages within designated time frames.
  • Delivered medical supplies and equipment to healthcare facilities.
  • Coordinated parcel delivery using strong time management skills.
  • Coordinated delivery of medical specimens to appropriate laboratory facilities.
  • Documented pickups and deliveries and submitted reports after shift.
  • Followed established protocols when transporting hazardous materials.
  • Managed multiple routes concurrently while meeting all deadlines.
  • Assisted in loading and unloading items into vehicles as needed.
  • Responded quickly to any changes or requests from dispatch personnel.
  • Adhered to HIPAA regulations when handling sensitive materials.
  • Processed paperwork associated with deliveries accurately and efficiently.
  • Utilized GPS navigation technology for efficient routing of deliveries.
  • Inspected vehicles daily to ensure safety on the roadways.
  • Maintained detailed logs of all deliveries including dates, times, locations.
  • Verified orders for accuracy before deliveries were made.
  • Recorded accurate mileage for each delivery route.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Maintained a valid driver's license at all times.
  • Maintained a clean and organized vehicle interior.
  • Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
  • Organized medical records to ensure accuracy in patient information.
  • Sorted parcels according to delivery route.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Scanned inbound and outbound packages to sort for destination.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Communicated customer complaints, requests and feedback to company management.
  • Documented items transported, recipient information and problems.
  • Obtained official signatures and required payments for different types of deliveries.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Followed standard operating procedures for specimen handling, processing, storage, transport, disposal, and documentation as required by regulatory standards.
  • Analyzed data collected during blood collection processes for accuracy and completeness.
  • Collected, labeled, processed, and distributed donor samples according to established procedures.
  • Verified patient information against medical records for accuracy prior to collection process.
  • Submitted paperwork documenting donor collections accurately and timely.
  • Assisted with set-up and tear down of mobile donation sites when necessary.
  • Collected specimen samples and transported to laboratory for processing.

Courier/Amazon Contractor

Scoobeez
San Diego, CA
02.2016 - 07.2017
  • Facilitated delivery of Amazon merchandise
  • Assembled supplies independently for order of customers in a timely manner
  • Able to work under pressure in a timely manner.

Delivery Driver /Package Handler

UPS
Lithonia, GA
07.2005 - 07.2010
  • Multitasking duties between varies distribution locations and client
  • Efficient delivery of biohazard and medical supplies to major San Diego hospital facilities (i.e.: Rady's Children's ,Sharp Memorial, UCSD, Scripps Medical, Kaiser Permanente, Thomton Hospital, Jacobs Center)
  • Loading and Unloading Packages
  • Obtained required information.

Delivery Driver

Airborne Express
Atlanta, GA
  • Sorting and Loading of vehicle
  • Delivery of packages to destinations in Metro Atlanta
  • Proper verification and logging of all parcels.

Education

Certified Medical Assistant -

Sanford Brown College

Skills

  • Schedule Adherence
  • GPS Navigation
  • Package Delivery and Pick-Up
  • Route Planning
  • Punctuality
  • Vehicle Maintenance
  • Deadline Adherence
  • Working Independently
  • Delivering Time-Sensitive Specimens
  • Supply Management
  • HIPAA Compliance
  • Time Management
  • Sorting
  • Clean Driving Record
  • Customer Service

Certification

CPR Certified

Additional Information

Establishing customer contact while following proper procedures, Report to supervisors with completed tasks

Sharp Hospital, Scripps Hospital, UCSD Health Center, Kaiser Permanente, La Jolla Jacobs Medical center, Campus pointe Lab.

Pick up and drop off blood specimens on timely manner

Timeline

Delivery Courier

Mail Dispatch
02.2021 - Current

Courier/Delivery Driver (Independent Contractor)

T-Force Final Mile
07.2017 - 01.2023

Courier/Amazon Contractor

Scoobeez
02.2016 - 07.2017

Delivery Driver /Package Handler

UPS
07.2005 - 07.2010

Delivery Driver

Airborne Express

Certified Medical Assistant -

Sanford Brown College

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Arlene Sinclair