Summary
Overview
Work History
Education
Skills
Certification
Timeline
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FRANCISCO CASILLAS

Maywood,CA

Summary

Motivated and detail-oriented individual with a strong foundation of healthcare knowledge, aspiring to make a meaningful impact in healthcare administration. Growing up with a rare congenital disease that required monthly hospital visits, I developed a deep understanding of the healthcare system and the critical role administrative support plays in patient care. This personal experience inspired my passion for healthcare administration.

While I do not yet have formal experience in healthcare administration,I possess strong organizational abilities, a thorough knowledge of medical terminology, and a dedication to delivering compassionate and efficient patient care. I am determined to achieve excellence and make a meaningful impact in this role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Adventist Health White Memorial
07.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

GYM MEMBERSHIP COORDINATOR

Cal State University Los Angeles
01.2021 - Current
  • Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels
  • Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally
  • Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.

Education

Bachelor of Science - Business Management

California State University-Los Angeles
Los Angeles, CA
06.2025

Skills

  • Verbal and written communication
  • Attention to Details
  • Bilingual Fluent Spanish
  • Payment Processing experience
  • File Maintenance
  • Administrative experience
  • Organization Skills
  • Computer Skills

Certification

  • First Aid/CPR Certified
  • BLS Certification AED/CPR exp. 2025
  • Fire and Life Safety Certificate exp. 2026

Timeline

Patient Access Representative

Adventist Health White Memorial
07.2024 - Current

GYM MEMBERSHIP COORDINATOR

Cal State University Los Angeles
01.2021 - Current

Bachelor of Science - Business Management

California State University-Los Angeles

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FRANCISCO CASILLAS