Andy Martinez
Waukegan,IL
Summary
Focused worker with great social skills. Outgoing and creative. Always opened to new challenges and learning experiences. Wanting to continue to grow my career using my leadership skills and enthusiasm.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
AutoZone
Waukegan, IL
08.2018 - Current
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
Customer Sales Manager
AutoZone
Waukegan, IL
08.2019 - Current
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Taught beneficial teamwork strategies
Assistant Store Manager
AutoZone
Waukegan, IL
01.2020 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within weekly tolerance levels and compiled financial data in compliance with budget.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Training Manager
ThredUp
Vernon Hills, IL
01.2017 - 12.2017
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Internship Student
Vista Medical Center
Waukegan, IL
05.2016 - 08.2016
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Shadowed biomedical engineers
Car Wash Employee
Auto Expo
Libertyville, IL
05.2014 - 04.2016
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Performed exterior waxing, carpet shampooing and leather treatment.
- Thrived in a team environment
Education
No Degree -
College of Lake County
Grayslake, ILHigh School Diploma -
Waukegan High School
Waukegan, IL06.2017
Skills
- Sales Promotion
- Problem Anticipation and Resolution
- Team Leadership
- Decision Making
- Employee Motivation
- Staff Scheduling
- Works well with others
Timeline
Assistant Store Manager
AutoZone
01.2020 - Current
Customer Sales Manager
AutoZone
08.2019 - Current
Customer Sales Representative
AutoZone
08.2018 - Current
Training Manager
ThredUp
01.2017 - 12.2017
Internship Student
Vista Medical Center
05.2016 - 08.2016
Car Wash Employee
Auto Expo
05.2014 - 04.2016
No Degree -
College of Lake County
High School Diploma -
Waukegan High School