Years of professional service
Keiley Miller
Avonmore,PA
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Eager to leverage exceptional communication and interpersonal skills in a professional setting.
Overview
2
2
Work History
Customer Service Sales Representative
Qualfon Call Center
Johnstown, PA
08.2024 - 09.2024
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Built sustainable relationships with customers through open communication.
- Followed up on customer inquiries not immediately resolved.
- Recognized potential areas needing improvement in the customer service process.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Educated customers on product features and technical details to highlight benefits.
- Listened to customer needs to identify and recommend best products and services.
Crew Member
McDonald's
Johnstown, PA
02.2023 - 07.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
Backroom Associate
TJ Maxx, TJX Companies
Johnstown, PA
02.2024 - 04.2024
- Kept stockroom clean and neat for maximum productivity.
- Organized backroom according to store policies and procedures.
- Maintained a clean, neat and organized stockroom environment.
Retail Sales Associate
JC Penney Stores
Johnstown, PA
11.2022 - 03.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Kept informed about new products arriving at the store on a regular basis.
Education
Achievement House Cyber Charter School
Pittsburgh, PASkills
- Customer Complaint Resolution
- Customer Satisfaction
- Sales Promotion
- Teamwork and Collaboration
- Customer Engagement
- Relationship Building
- Cash Handling
- Adaptability
- Professionalism
- Self Motivation
- Reliability
Timeline
Customer Service Sales Representative
Qualfon Call Center
08.2024 - 09.2024
Backroom Associate
TJ Maxx, TJX Companies
02.2024 - 04.2024
Crew Member
McDonald's
02.2023 - 07.2024
Retail Sales Associate
JC Penney Stores
11.2022 - 03.2023
Achievement House Cyber Charter School
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