Ruth Flagg
Reno,NV
Summary
Proficient remote phone agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable and flexible solution-oriented nature. Excellent conflict mediator and efficient multitasker. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for nimbly overcoming customer objections. Warm, self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Guidant Global
Atlanta, GA
05.2020 - Current
- Entered customer details and interaction time lines in file system to track requests, document problems and complete interviews.
- Educated clients on isolation, quarantine, vaccination and resolved client inquiries regarding close contacts, mask use, job requirements and infectious or incubation periods.
- Helped more than 50 customers every day with positive attitude and focus on customer satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Provided primary customer support for The Indiana Dept. of Health
- Provided links or telephone transfers to Hooziers requiring further medical or social support.
Delivery Specialist/Personal Shopper
InstaCart
Reno, NV
01.2020 - 05.2020
- In constant contact with customers to locate, purchase and deliver prescriptions, packages and ordered goods, contact free.
- Coordinated up to 10 consistent on-time deliveries of damage-free goods.
- Safely loaded items into delivery vehicle to minimize damage and keep items at temperature, while in transit.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors, with no traffic violations.
- Interpreted maps and followed written and verbal directions.
- Tracked delivery information, mileage and fuel use while on shift.
Owner/Licensed Esthetician
Polished Skin
Reno, NV
03.2014 - 11.2018
- Executed over 20 facials, chemical peels, waxing and GusSha procedures per week.
- Fostered friendly, warm and exceptional customer experience.
- Discussed procedures and treatment options with clients before their first service, including reading and signing all legal, financial and treatment forms, as necessary.
- Analyzed condition of clients' skin in order to make treatment and product recommendations to improve skin quality.
- Performed waxing, masking and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Carried out product inventory checks, charting and ordering.
- Sterilized equipment for patient treatments.
- Cleaned and stocked treatment rooms with proper supplies.
Trustee Administrator
Flagg Trust
Reno, NV
01.2013 - 03.2014
- Prepared, maintained and monitored annual project plans.
- Issued bi-annual funding updates with agreed-upon data for key deliverables.
- Actively listened to beneficiaries and handled concerns quickly.
Education
Licensed - Esthetics
Marinello School of Beauty - Reno
Reno, NVBachelor of Arts - Film And Video Production
California College of The Arts
San Francisco, CASkills
- Data Entry and Maintenance
- Customer Account Management
- Issue and Complaint Resolution
- De-escalation Techniques
- Cultural Awareness and Sensitivity
- Strong Analytical and Problem Solving Skills
- Efficient and Detail-Oriented
- CRM Software
- HIPPA compliance
- Database Management
- Medical terminology knowledge
- Exemplary work ethic
- Empathetic and genuine
Timeline
Customer Service Agent
Guidant Global
05.2020 - Current
Delivery Specialist/Personal Shopper
InstaCart
01.2020 - 05.2020
Owner/Licensed Esthetician
Polished Skin
03.2014 - 11.2018
Trustee Administrator
Flagg Trust
01.2013 - 03.2014
Bachelor of Arts - Film And Video Production
California College of The Arts
Licensed - Esthetics
Marinello School of Beauty - Reno
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