Daniel Blons
Scottsdale,AZ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Store Manager
Starbucks
Scottsdale, AZ
08.2017 - 04.2022
- Managed 30 store employees successfully in fast-paced environment through proactive communication and positive feedback. Consistently in top 20% for customer connect score for area
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager
SSP America
Phoenix, AZ
02.2015 - 08.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands for staff of 75
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved recognition for contribution to store success by optimizing sales. Set five week period sales record for company with more than one million in sales
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Retail Director of Food and Beverage
Chaparral Suites And Resort
Scottsdale, AZ
02.2002 - 12.2014
- Planned operations to effectively cover needs while controlling costs and maximizing service for multiple departments
- Delivered in-depth training for staff of 150 in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created and deployed successful strategies to boost restaurant and bar performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
Education
Political Science
DePaul University
Chicago, ILSkills
- Management Training
- Order Accuracy
- Recruiting and Hiring
- Trend Monitoring
- Customer Needs Identification
- Motivational Leadership
- Store Merchandising
- Creative Strategies
- Department Oversight
- Visual Displays
Timeline
Store Manager
Starbucks
08.2017 - 04.2022
Assistant Manager
SSP America
02.2015 - 08.2017
Retail Director of Food and Beverage
Chaparral Suites And Resort
02.2002 - 12.2014
Political Science
DePaul University