Summary
Overview
Work History
Education
Skills
Internship/Volunteer Experience
Timeline
Generic

UNEKE PHILLIPS

WILLOWBROOK,IL

Summary

Committed customer service professional with a track record of exceeding company objectives through the use of consistent and organized practices. Excel at working under hardship and adapting to new situations and challenges in order to maximize the organization's brand. Adept at managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities in order to help the team achieve its goals. Skilled at providing support and resolving customer complaints. Exceptional organizational abilities and a natural ability to overcome customer objections. Possess a wealth of knowledge regarding service delivery. Committed to developing and sustaining professional relationships in order to maximize profitability and achieve business objectives.

Overview

8
8
years of professional experience

Work History

Bartender/Server

Cajun Boil and Bar
Oak Brook, IL
01.2001 - 07.2020
  • Prepare alcoholic or non-alcoholic beverages for bar and restaurant patrons, interact with customers, take orders, serve food and drinks, assess customers’ needs and preferences and make recommendations, mix ingredients to prepare cocktails, restock and replenish bar inventory and supplies, stay guest focused and nurture excellent guest experience, and comply with all food and beverage regulations
  • Operated efficiently in high-volume setting to prepare and serve more than 15 drinks per hour
  • Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol

Phlebotomist

BioLife Plasma Center
Lombard, IL
08.2019 - 06.2020
  • Install, operate, maintain, and troubleshoot plasmapheresis machines
  • Obtained blood specimens by performing venipunctures about 20 times per day
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Used personal protective equipment correctly to protect coworkers and patients
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care
  • Completed proper sanitation and cleaning of equipment and work areas between patients

Sr. Sales Consultant

Comcast
Oak Brook, IL
09.2017 - 01.2019
  • Deliver exceptional customer service to all customers
  • Responsible for streamlining billing conflicts and trouble calls for technical support
  • Boosted sales through effective management of customer accounts and promotion of latest product
  • Exceeded customer requirements with accurate and deliverable solutions in timely manner.
  • Solved customer challenges by offering relevant products and services

Loan Consultant

Index Environmental
Summit, IL
12.2016 - 09.2017
  • Provided assistance to all borrowers and process all loan flow
  • Managed loan status communication while assisting loan processors
  • Compiled documentation necessary to successfully fund loans
  • Reviewed customer applications closely to identify any opportunities for further development and revenue

Education

Bachelor of Science - Public Health

University of Illinois At Chicago
Chicago, IL
08.2023

Associate of Arts - Arts

College of DuPage
Glen Ellyn, IL
05.2020

High School Diploma -

Hinsdale South High School
Darien, IL
06.2015

Skills

  • Conflict and Complaint Resolution
  • High Volume Dining
  • Verbal and Written Communication
  • Food Safety Standards
  • Service-Oriented
  • Staff Training
  • Customer Service and Rapport
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Administrative and Office Support
  • Biohazard Policy Compliance
  • Equipment and Supply Inspections
  • Machine Calibration

Internship/Volunteer Experience

  • DuPage Care Center: 30 hours of aid assistance
  • 'Invitation to Teaching' at Gower Middle School where I was an assistant teacher to 6TH grade English and Science classes
  • Mentorship: 8th grade kids at Gower Middle School about going into high school, my journey as a student, changing your image, and gave them advice and tips on transition
  • Leadership Program at Hinsdale South High School: Traveled to different community colleges once a month for seminars about bettering your leadership skills, and how to network with your peers for bettering your future. We also learned about business management, interview skills, etc. Some of the most successful business leaders spoke to us about everything it took for them to get where they are.
  • Greek America Foundation: formally accepted as a volunteer to travel to Athens, Greece where we worked with vulnerable communities such as children refugees, street work with their homeless population, collecting food at markets for donation, and partnered with other NGO’s to assist with their missions.

Timeline

Phlebotomist

BioLife Plasma Center
08.2019 - 06.2020

Sr. Sales Consultant

Comcast
09.2017 - 01.2019

Loan Consultant

Index Environmental
12.2016 - 09.2017

Bartender/Server

Cajun Boil and Bar
01.2001 - 07.2020

Bachelor of Science - Public Health

University of Illinois At Chicago

Associate of Arts - Arts

College of DuPage

High School Diploma -

Hinsdale South High School
UNEKE PHILLIPS