Stephanie Rines
Glen Mills,PA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Loft
Newark, DE
05.2011 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Manager
Justice For Girls
Newark, DE
03.2013 - 11.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Sales Lead
Loft
Concordville, PA
02.2004 - 10.2012
- Analyzed prior delivery processes and uncovered more efficient method.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Contacted customers to immediately find resolutions for escalated issues.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
Education
English Literature And Film Studies
University of Pittsburgh
Pittsburgh, PASkills
- Staff supervision
- Operations management
- Problem Solving
- Customer Service
- Staff Training and Development
- Detail-Oriented
- Customer Complaint Resolution
- Time Management
- Operating Procedures and Policies
Timeline
Assistant Manager
Justice For Girls
03.2013 - 11.2020
Assistant Manager
Loft
05.2011 - Current
Sales Lead
Loft
02.2004 - 10.2012
English Literature And Film Studies
University of Pittsburgh