Victoria Fleming
Garland,Texas
Summary
Reliable Experienced Customer Service Specialist with over 10+ years of experience in Customer Service field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Dispatcher
Fleming Trucking * Transportation
Dallas , Texas
03.2020 - Current
- Directed dispatching, routing and tracking of 6-10 transport vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50-75 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
General Manager
Hallelujah BBQ And Catering
DeSoto, TX
03.2016 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Customer Service Representative From Home
Comcast
Atlanta, GA
01.2015 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Integrate Alliance
Irving , Texas
09.2013 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Associate of Arts - Business Management
Moutainview College
Dallas, TX05.2023
Vocation License - Nursing
Nurses Aide Academy
Lancaster, TX01.2010
GED -
Alpha Academy
Garland, TX06.2007
Skills
- Schedule Management
- Problem Assessment
- Traffic Monitoring
- Customer Request Management
- Verbal and Written Communication
- Customer File Maintenance
- Service Vehicle Dispatch
- Work Order Preparations
- Speech Clarity
- Service Coordination
- Route Planning and Adjustment
- Territory Communications Oversight
- Microsoft Office
- Persuasive Negotiation
- Quality Control
- Complex Problem Solving
- Creative Thinking
- Time Management
- Customer Service
- Strategy Development
- Task Prioritization
- Data Entry
- Conflict Resolution
- Paperwork Processing
- Critical Thinking
- Decision Making
- Equipment Inspection
- Team Guidance and Direction
Timeline
Dispatcher
Fleming Trucking * Transportation
03.2020 - Current
General Manager
Hallelujah BBQ And Catering
03.2016 - Current
Customer Service Representative From Home
Comcast
01.2015 - 03.2016
Customer Service Associate
Integrate Alliance
09.2013 - 11.2015
Associate of Arts - Business Management
Moutainview College
Vocation License - Nursing
Nurses Aide Academy
GED -
Alpha Academy